Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kyle Plum Creek Ages seen: 18 - 99 Joined ARC: 2019
When he is not working, Dr. Mehta enjoys working out, running, trail hiking, being on the lakes, sports, spending time with friends and family, and then, “good old Netflix!” Being relatively new to Central Texas, Dr. Mehta looks forward to exploring all the area has to offer.
I chose Rheumatology because it’s an evolving field of medicine that has made great strides in treatments available for various rheumatology diseases. It is a very rewarding, but at the same time, very humbling specialty, where I make very close connections with patients. I practice good patient care by listening to patients, followed by a thorough physical exam, labs, and imaging studies to support a diagnosis and treatment plan.
A evaluation to help determine if you have an autoimmune disease.
Consultative and continuing care for regional musculoskeletal disorders is aimed at helping relieve hand pain, shoulder pain, hip pain, and knee pain caused by rheumatological conditions.
ARC offers continuing care for regional musculoskeletal disorders for hand pain, shoulder pain, hip pain, and knee pain.
Therapeutic intra-articular and soft tissue injections and aspirations help relieve pain in joints.
ARC rheumatologists and advanced practice clinicians (APCs) help you learn about diseases and treatments to further aid your well-being.
Management of osteoporosis, a condition that causes bones to become brittle and fragile from loss of tissue.
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ARC Rheumatology offers outpatient consultations.
ARC Rheumatology offers outpatient specialty care for patients with chronic rheumatic disease.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Excellent Dr. (Ricky Mehta) nurse and staff
Dr Mehta was very informative and throughly explain everything.
Always prompt! In and out!
I did not know ARC had this facility in Kyle (I live in next town) and was familiar with Austin offices. This was so convenient, everything proceeded like a well-oiled machine. Check-in, Dr's visit and lab. No waiting for any of it. Impressed with the staff and whole experience. Don't say that about other experiences of clinics.
Setting up an appointment and checking in online was quick and convenient. The doctor addressed all my concerns and asked me questions as well to know the full scope of my current condition. Very happy with the treatment being received.
Dr. Mehta always listens to my questions carefully and makes sure I understand his answers. I appreciate his caring professionalism.
Dr. Mehta will be transitioning his practice to ARC Kyle Plum Creek. Read letter.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)