Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 18 - 99 Joined ARC: 2020
When she is not working, Dr. Koshy enjoys spending time with her husband and two children. They love taking their kids to local parks and listening to live music. She also enjoys traveling, running, swimming, exploring the local food scene, and playing the piano. Dr. Koshy grew up in Houston, and has lived all over Texas since then, but says, “I like Austin best!” Her favorite local spot is Lady Bird Lake, because “it is a peaceful getaway in the middle of the city.”
I wanted to pursue medicine because the profession studies and applies what is universal to all people – science and humanity. Because a person’s health can play a critical role in the making of a person’s life story, I want to know both of my patients’ stories – their health, and their life. The two stories are indelibly intertwined, and learning the whole story helps in solving a patient’s problem. Cardiology captivates me because the specialty relies on both the latest advancements in science, as well as the old, human tools of a good physical exam and history to improve the quality of patients’ lives. I work closely with my patients to achieve the best possible cardiovascular health possible.
Cardiac rhythm monitoring helps measure the rhythm of your heart in order to identify an irregular heart rhythm disorders.
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An echocardiogram (echo) is a noninvasive procedure used to check the heart's function and structures.
Nuclear stress tests use a small amount of radioactive tracer and an imaging machine to create pictures showing blood flow.
Stress echocardiography uses ultrasound imaging to show how well your heart works to pump blood to your body. It can help detect a decrease in blood flow to the heart from narrowing in the coronary arteries.
A stress test shows how your heart works during physical activity, revealing problems with blood flow within your heart. We offer three basic types of stress testing: exercise/treadmill stress tests, nuclear stress tests, and stress echocardiograms.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A treadmill test helps determine how well your heart handles work. As your body works harder during the test, it requires more oxygen, so the heart must pump more blood. The test can show if the blood supply is reduced in the arteries that supply the heart. It also helps doctors know the kind and level of exercise appropriate for a patient.
512-344-0450 Fax: 512-406-7318
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Doctor straight Forward and caring
Dr. Koshy is good at explaining and listens to you attentively. She’s thorough on the assessment and gives the appropriate course of action on the medical issue. MA and the other staff are helpful, efficient and kind.
I really like Dr. KOSHY. She’s easy to talk to and very reassuring.
The doctor listened. Thank you
The staff are wonderful and very caring. Dr Regina Koshy is one of best cardiologist I have known and she is compassionate person. ARC should be proud to have her as part of their team.
Good visit
The ARC Gastroenterology and Cardiology specialists have moved from ARC Far West Medical Tower to their location across the street in the Austin Surgical Plaza.
December 10, 2020 < 1 min read
Dr. Koshy is currently accepting new patients. Call to schedule at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)