Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kyle Plum Creek Ages seen: 0 - 17 Joined ARC: 2018
Dr. Teoh grew up in Rockwall, TX, not far from Dallas. When he’s not working, Dr. Teoh enjoys traveling with his wife, playing with their two dogs, and woodworking in the garage. His favorite place in Central Texas is the Mueller Lake Park.
I chose Pediatrics as my specialty because not only can you be silly around kids, but you can also teach them and their families how to take care of themselves and start good habits that keep them healthy through their adult lives. I believe we are all on the same team with the same common goal – we want what is best for the child. Communication and education play a big role in getting everyone together toward that common goal.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Teoh and his nurse were amazing during this visit as they always are! His nurse took care in giving my daughter her immunizations and showed a lot of compassion after even to the point of going out and looking for a unicorn sticker to make her feel better. Dr Teoh always listens to my concerns and makes me feel great about her milestones hit! Great experience and great team!
Everything was good
The doctor does a great job of talking to the child but including the parents in the conversation. He doesn't rush the exam but he also doesn't make you wait a super long time because he's running behind schedule. Great bedside as well as technical knowledge.
Nurse was wonderful helping care for her when she nearly fainted after her shots. Quick, compassionate, and patient. Thank you! As ever, I appreciate Dr. Teoh for speaking directly to my children and supporting them in speaking and advocating for themselves.
Everything was great. No great issues. Staff was kind, helpful, and attentive.
The whole staff and Dr.Teoh is always wonderful, smart, supportive and caring!!
ARC Center Street and ARC Kyle Plum Creek physicians and staff have been recognized by the Hays Free Press with 11 “Best of North Hays County 2021” awards, as voted on by readers of the newspaper. Read more.
January 5, 2022 < 1 min read
ARC's three clinics, doctors, and staff in Hays County have been recognized by the Hays Free Press with numerous "2020 Best of North Hays County" awards, as voted on by readers of the newspaper.
April 7, 2021 < 1 min read
Dr. Teoh is currently accepting new patients.Learn more about prenatal visits and pediatric meet & greets.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)