NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 10 - 99 Languages: Spanish Joined ARC: 2023
Dr. Roberts only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Roberts grew up in the Catskills region of New York state. As a classically-trained pianist and violist, Dr. Roberts enjoys playing the piano in his free time, along with running, hiking, travel, cooking, and spending time with his family and pets. He is a “foodie,” and also enjoys exploring the restaurant scene in Austin and Central Texas. Among his favorite area locales are the Lady Bird Johnson Wildflower Center, the greenbelt for hiking, and Lady Bird Lake.
I chose a career in Family Medicine, particularly Urgent Care, because I wanted to serve all age groups, from newborns to the elderly. I enjoy the urgent care setting due to the myriad of acute healthcare issues and different problems each patient has. Most importantly, I enjoy providing great health care in an efficient manner. I believe in treating every patient with compassion, dignity, and respect. These three principles are the foundation for a strong physician-patient relationship.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Roberts was so easy to talk to and he listened and he was great. I wish he could be my doctor forever.
Somehow the appointment was lost but the operator got me into Urgent care. I really appreciated that.
Dr Roberts is one of the best doctors I’ve seen at ARC. I began as a patient in 2006, in the days when the current CEO was a PCP, and Dr Roberts is as amazing now as I found Dr Daghestani then. I truly wish Dr Roberts was a PCP doc instead of urgent care. He’s just awesome.
He is excellent, courteous, and professional in his demeanor! He is one of the best at ARC!
Excellent care
The Doctor I met with today was polite, caring and a great listener! Plus, proactive on treatment and referrals. So grateful for his help today! Wonderful experience all around even from the lady who called to confirm the appointment and tell me how to check in and everything.
Welcome to the Same-Day Care team at ARC Kyle Plum Creek!
January 3, 2023 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)