NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Available at Multiple Locations Ages seen: 6 - 99 Languages: Spanish (limited) Joined ARC: 1994
Dr. Cauvin only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Cauvin enjoys outdoor activities such as hiking, swimming, and playing tennis. He loves spending time with his wife, children, and “two crazy pugs.”
Medicine is a partnership between patients and medical providers. I try to help patients solve healthcare problems through healthy lifestyle choices and evidence-based medicine.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
It was all handled so efficiently and was quite impressive. The Dr was kind and very helpful and kind.
The Dr was efficient prompt and decisive, but with a complete attention toy statements . He heard me and addressed everything I spoke on. I didn't feel rushed or like a number..
Appt was for 12p, wasn’t seen until 1ish, though it was a same-day scheduling. The LVN that attended to me was super- caring. Doctor felt a bit rushed but I shared the vibe. Got the care I needed. It felt comprehensive.
Dr. Paul Cauvin is exceptional. Very personable. nd carinvg
Quick visit and fast referral for anxiety producing visual event. Thanks for your help!
I have known Dr Paul Cauvin for over 15 years. He was my Primary Doctor before he changed to working in emergency and after our at ARC Far West. He is highly knowledgeable in his field. He saved my husband a lot of discomfort once when he realized that my husband needed an appendectomy. He was great today by prescribing an antibiotic that should cure my cough plus my urinary track infection.
Dr. Cauvin only sees patients for same-day illness and injury visits.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)