Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Four Points Ages seen: 18 - 99 Joined ARC: 2022
Dr. Nolan grew up in the Chicago area and moved to Austin with his wife, also a Midwesterner, over 17 years ago “to find a warmer spot.” In his free time, Dr. Nolan enjoys playing music and building musical instruments, as well as other woodworking projects.
I chose medicine because I was inspired as a child by my pediatrician. I found my specialty while doing research in neuroscience as an undergraduate, which eventually developed into a PhD thesis. Neurology is a field of medicine that involves a holistic approach to the health of the patient. I enjoy approaching the care of my patient and their often complex medical issues by trying to understand their problem and improving their systems.
An EEG is a test that detects abnormalities in your brain waves, or in the electrical activity of your brain. The test is used to help detect neurological issues.
Learn More
Electromyography (EMG) measures muscle response or electrical activity in response to a nerve’s stimulation of your muscle. The test is used to help find nerve and muscle problems.
ARC neurologists treat a variety of neurological conditions, including stroke, seizures, Parkinson's disease, migraines, and dementias.
A stroke, or brain attack, happens when blood flow to your brain is stopped. It's an emergency situation. Stroke symptoms may happen suddenly and each person’s symptoms may vary. Symptoms may include weakness, drooping, or numbness of the face, arm, or leg, usually on one side of the body, having trouble reading, speaking or understanding, problems with vision, such as dimness or loss of vision in one or both eyes, dizziness or problems with balance or coordination.
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Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The wait to see the doctor was short. Dr. Nolan was patient, caring and thorough.
Dr Nolan was very good at explaining things.
Dr Nolan is great! I’m grateful that he is helping me and suggesting things to improve my health.
Quick and efficient visit, but not at all rushed.
I have always appreciated Dr. Nolan’s conscientiousness and caring attitude. Today I was surprised when he doubted me about trying to contact his office for an appointment after I had an amnesia episode. I am glad that he was concerned that I should have seen him sooner, but I was somewhat frustrated when he implied that I had not made the effort to get in to see him. He has ordered some scans to pursue the cause of the amnesia, so hopefully when I have the appointment to find out the results of the tests, we can move forward, and we can once again have a respectful and productive relationship.
Seems like Doctor Nolan was thorough. He was pleasant, but doesn’t smile much. Staff was friendly and polite. I’ll have an update after I have been there at least a couple of times more.
50 ARC physicians named to Austin Monthly's "Austin’s Top Doctors 2024." See who's on the list.
January 4, 2024 < 1 min read
Two specialists join ARC East 7th, and an expansion to ARC Four Points will also offer infusion therapy and MS treatment.
July 3, 2023 2 min read
We are pleased to welcome Patrick C. Nolan, MD, PhD, Neurology to ARC East 7th. Learn more about Dr. Nolan and the newly added ARC Neurology specialty.
February 16, 2022 < 1 min read
Dr. Nolan iscurrently accepting new patients. Call to schedule at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)