Measles - Local update

Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.

Visit the DSHS website to track the current outbreak in Texas.

ARC in-network with UHC

If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:

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Ogheneyiruro Ugwu

Ogheneyiruro O. Ugwu, PA-C Pronunciation Guide

Pediatrics

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the healthcare provider or doctor provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Accepting new patients ARC Far West Ages seen: 4 - 18 Joined ARC: 2025

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About Ogheneyiruro O. Ugwu, PA-C

  • Ogheneyiruro Ugwu serves as a Pediatric Physician Assistant for ARC, caring jointly for Dr. James Anderson's patients in the area of Behavioral Health, specifically ADD and ADHD.

    Ogheneyiruro Ugwu grew up in Nigeria and finished her medical training in the U.S. In her free time, she enjoys cooking, spending time with her family, and listening to music. Being relatively new to Austin, she and her family are enjoying exploring the city.

    Learn more about Physician Assistants.

I chose a career in medicine out of a deep desire to make a meaningful difference in people’s lives by supporting their health and well-being. As a mom, I have a personal understanding of the unique challenges and joys of raising children, which drives my passion for pediatrics. I am motivated by the chance to impact individuals by addressing the physical and emotional aspects of health, and to form connections with families. I focus on the whole person and encourage patients to take an active role in their health, working collaboratively with the healthcare team to create personalized care plans. My goal is to provide compassionate, thoughtful care that promotes long-term health and well-being.

Services

Pediatric Mental Health

Pediatric Mental Health

When you have concerns about your child’s mental or behavioral health, an ARC pediatric mental health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.

Learn More

Pharmacogenomic Testing

Pharmacogenomic Testing

Pharmacogenomic testing involves analyzing a patient's genetic makeup to understand how their genes influence their response to medications. This personalized approach helps tailor prescriptions, dosage, and treatment plans.

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Locations & Hours

Credentials

  • Board Certifications
    National Commission on Certification of Physician Assistants
  • Education
    B.S. in Geology, with Honors, University of Benin, Benin, Edo State, Nigeria, 2010

    M.S. in Medicine, Physician Assistant Studies, CUNY School of Medicine, New York, New York, 2022
  • Professional Positions
    • Member, American Academy of Physician Assistants
  • Awards & Honors
    • 2022 Class commencement speaker, CUNY School of Medicine PA Program, New York, NY

Mentions

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)