Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Southwest Ages seen: 18 - 99 Joined ARC: 2024
Dr. Bastian grew up in San Antonio, TX. In his free time, he enjoys biking, listening to music, and playing guitar. As he enjoys being on the water, Dr. Bastian likes to go to Lake Travis and get on a boat.
Learn more about Doctor of Osteopathic Medicine (DO).
I chose internal medicine as my medical specialty because it is very broad in scope and gave me the background to study, identify, and treat a wide variety of medical conditions. I use my degree to focus on adult ambulatory care, since it allows for creating a unique, comprehensive care plan for each of my patients. I use a holistic approach in practicing medicine to best serve my patients, focusing on helping them reach their individual care goals. All treatment options should be tailored to the specific needs of the patient. Patients should be able to feel comfortable asking any questions or raising any concerns about their care, to feel they are an integral part of each step of the decision-making process.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
The ARC Population Health is a program that provides a patient-centered model of health care through an organized system of communication and a proactive approach to care. This department within Austin Regional Clinic uses several approaches to accomplish the goal of improved care coordination.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-282-8967 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I really appreciate his patience with listening to my concerns as well as how he carefully explained in details. I'm thankful to have him as my new n permanent Doctor.
Dr. Bastian was condescending, impersonal, chastised me for raising issues I had informed the nurse who took my vitals that I wanted to ask. Additionally, I asked him if the nurse had noted my questions on the chart. He said no and when I informed him what the questions issues were he proceeded to remind me that he had asked me the reason for my visit when he first walked in. My reply was the physical. I did not raise the other two issues at that time because his pointed question was about the reason for my visit. I was raising my questions about my toe. He said and I almost directly quote “I have done a lot for you today”. This statement immediately raised a red flag for me and made me upset. I asked him, if he was implying that he had went above and beyond what I should expect for a physical that I and my insurance are paying for? There is much more to my interaction with Dr. Bastian that I am glad to provide to give the detail and context than this questionnaire allows. Needless to say that between the terrible wait time for an appointment and having truly the worst experience I have had to date, I probably won’t come back for my physicals or other clinic visits ( I have been an ARC patient since the Prucare days more than 40 years)
I feel very confident that Dr.Bastian and his nurse has my very best interest in my health and well being!!!
Always have a great experience at ARC.
Everyone was pleasant and helpfully.
Thorough examination
Welcome to the Internal Medicine team at ARC Southwest!
March 4, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)