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Naroby Zorrilla

Naroby B. Zorrilla, PA-C Pronunciation Guide

Family Medicine
Same-Day Care

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or advanced practice clinician (APC) provide the care you expected?
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.

Why don't all clinicians display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

ARC Float Physicians and APCs Ages seen: 0 - 99 Joined ARC: 2022
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About Naroby B. Zorrilla, PA-C

  • Naroby Zorilla provides care for patients through NormanMD, a 24/7 on-demand urgent care service powered by ARC doctors and advanced practice clinicians (APCs). Patients should always follow up with their primary care physician (PCP) or APC.

    Naroby Zorilla grew up in Louisiana, New York, and Texas. In her free time, she enjoys spending time with her family, traveling, working out, writing, and creating her own natural lotions and body creams. Naroby’s favorite local spot is Lady Bird Lake, where, she says, “whether you stumble across a random live music show, go for a hike, or kayak down the river, it’s always a good time!”

    Learn more about Physician Assistants. 

I grew up in an underserved community and volunteered at my local hospital, nursing home, and childhood pediatrician’s office. I knew at a young age that medicine was my calling. I enjoy practicing urgent care medicine because I’m a lifelong learner and love staying abreast of a little of every facet of medicine. I know what it feels like to be a patient, and my goal is to treat each patient with the same level of compassionate care as I would for myself. I want my patients to leave with a clear understanding of what is going on with their health, by listening to any concerns, answering questions, and providing education.

Services

Same-Day Care

Same-Day Care

With ARC Same-Day care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays. 

Learn More

Telemedicine Visits

Telemedicine Visits

ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.

Learn More

Locations & Hours

Credentials

  • Board Certifications
    National Commission on Certification of Physician Assistants
  • Education
    BA in Health Science Studies, Baylor University, Waco, TX, 2008
    Physician Assistant Program, Howard University, Washington, DC, 2013
  • Professional Positions

    Naroby Zorrilla is a member of the American Academy of Physician Assistants.

  • Awards & Honors
    • 2nd place, Best Physician Assistant, North Hays County/Hays Free Press - 2024
    • 3rd place, Best Physician Assistant, North Hays County/Hays Free Press - 2025

Mentions

Surgical clinicians

Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.

Non-surgical clinicians

Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.

Ages Seen

Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)