Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 0 - 99 Joined ARC: 2022
Naroby Zorilla only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Naroby Zorilla grew up in Louisiana, New York, and Texas. In her free time, she enjoys spending time with her family, traveling, working out, writing, and creating her own natural lotions and body creams. Naroby’s favorite local spot is Lady Bird Lake, where, she says, “whether you stumble across a random live music show, go for a hike, or kayak down the river, it’s always a good time!”
Learn more about Physician Assistants.
I grew up in an underserved community and volunteered at my local hospital, nursing home, and childhood pediatrician’s office. I knew at a young age that medicine was my calling. I enjoy practicing urgent care medicine because I’m a lifelong learner and love staying abreast of a little of every facet of medicine. I know what it feels like to be a patient, and my goal is to treat each patient with the same level of compassionate care as I would for myself. I want my patients to leave with a clear understanding of what is going on with their health, by listening to any concerns, answering questions, and providing education.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Naroby Zorrilla is a member of the American Academy of Physician Assistants.
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Great medical provider
The wait time was very short to see the doctor and for xrays! This was my first visit and I was very impressed with the efficiency of the service! Thank you!!
I was very comfortable and felt safe to know the provider genuinely cared for my health. She listened and acted quickly to find a solution.
Getting an appointment in a an appropriate timely manner is a nightmare at ARC. I grow up in a socialist country (former GDR) and beliefe me it was much easier there! Example: I tried to schedule for a Mammogram at ARC - no success! The schedule was not op yet.
Was listened to and heard out by everyone I talked to, dr was open to seeing my pictures and giving me the best care in her power
The comunicación part, at the end I still feel the same and an knowing what can I take to feel better.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)