Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 0 - 99 Joined ARC: 2019
Dr. Carter grew up in Sugar Land, TX. In her free time, she enjoys hiking with her daughter, husband, and dog, trying new restaurants, traveling, gardening, and cooking.
Ever since I attended a deaf magnet middle school, I have been drawn to help those with hearing loss. My passion is helping people hear and communicate to their full potential. Individualized care is very important to me. Everyone’s hearing loss and lifestyle is different, so I believe their care should be individually tailored to fit their goals.
A comprehensive diagnostic hearing evaluation is a full assessment of your hearing ability.
You can protect your hearing with custom-made hearing protection ear molds or ear plugs. Ear molds are custom-made in-the-ear devices that protect your hearing with noise-canceling abilities and channel and amplify sound.
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ARC audiologists can help you find the proper ear protection to keep you going in you're creative environment.
Eustachian tube function (ETF) tests measure the Eustachian tube's ability to open and close. Eustachian tubes help drain fluid from your middle ear and balance air pressure inside your ears.
Evaluate your needs to improve your ability to communicate with the world around you and explore treatment options with an ARC audiologist.
Hearing aids can be customized to your hearing needs and lifestyle with the goal to make your hearing sharper and last longer. ARC offers a 30-day trial period with unlimited visits to help ensure a proper fit.
Hearing evaluations and hearing tests help determine if you are experiencing hearing loss and its severity.
ARC offers a wide selection of hearing protection systems to preserve and protect your hearing. We offer custom and universal fit devices to satisfy your level of comfort.
Audiologic, or hearing rehabilitation and counseling, aims to help you relearn the hearing abilities you may have lost due to hearing loss.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Carter was very accommodating and sympathetic to my recent hearing problems.
the clinic was easy to access. the reception staff were all very friendly and helpful, and highly professional. answered all questions and concerns I had as a new patient. Dr. Carter was very friendly and highly professional. answered all my questions, explained the testing procedures, and gave me a full breakdown of the test results. scheduled me for the followup fitting of the hearing aid devices, and going over what my insurance would cover.
I could not believe how quickly I was as seen. I was called back a little early for my appointment and the testing was presented in a very easy to understand manner. My appointment was scheduled for 10am and I was walking to my car at 11:10. It could not have been easier and everyone was very knowledgeable and helpful. Thank you!
She was helpful.
I enjoy my visit as she listens to my questions and concerns. She made the adjustments to make my hearing aids work better for me.
Everyone at the offfice is very kind and patient including Dr Carter. Thank you for your care 🫶
Dr. Carter is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)