Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Buda Ages seen: 0 - 19 Joined ARC: 1998
Dr. Ward currently has long wait times for new patients. Please see below for physicians and advanced practice clinicians (APCs) he recommends to new patients wanting to transfer or establish care at ARC.
If Dr. Ward is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
ARC Center Street
ARC Kyle Plum Creek
Dr. Ward particularly enjoys teaching pediatric residents and medical students, woodworking with his father, running with his wife, and spending every possible free moment with his three daughters. He has an active household that includes a set of twins and a pair of labs. He has run two marathons and is married to Mai Duong, MD, also an ARC pediatrician. He is a member of a church and has participated in health-related trips to Mexico.
My goal in caring for my patients and their families is to partner with them in reasonable ways that educate, encourage, and empower each one to become a confident caretaker of his or her own health.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Circumcision is a surgery to remove the skin covering the end of the penis, called the foreskin, and is most often done one or two days after a baby boy’s birth. ARC Pediatricians are available to perform the procedure and answer any questions you may have about the procedure.
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Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
When you have concerns about your child’s mental or behavioral health, an ARC pediatric mental health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
Radiology services at ARC use imaging to diagnose and treat diseases visualized within the human body. Our full and partial body radiology equipment is a state-of-the-art digital radiology system that offers fast processing, elimination of films, and the ability of our doctors to view images and reports online.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1608 Fax: 512-406-7325
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
It was very helpful. The visit to the doctor..
I always appreciate how Dr. Ward is attentive to all my questions and really takes the time that we need.
Not only at this visit, but every single time I've had to bring my little girl in, everyone is so sweet and attentive to her needs. Nurses are ALWAYS so amazing and go above and beyond to make me feel better about how sick my baby was. One even called and checked on her again before leaving that evening. Dr. Ward is so sweet to her and never rushes through our appointments even if I have 750 questions! She adores him. We are so blessed to be a part of the ARC family.
Dr Ward is The Best!!! ARC is fortunate to have his services!!!
We love Dr. Ward. He is gentle and kind and a good listener and just a bit silly with my kids to make it more fun. Thank you!
Love Dr Ward and staff.
Safe and effective, childhood immunizations are essential for protecting children from disease.
July 24, 2023 2 min read
Dr. Ward is accepting new patients at ARC Buda.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)