Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Ages seen: 1 - 99 Joined ARC: 2022
Meagan grew up in Ottawa, Ontario, Canada. She moved to Austin in 2016 “on a whim” to escape the snow and “fell in love” with the city. In her free time, she enjoys trying new restaurants with friends, running and swimming, snuggling with her cats and watching TV, or just “enjoying the sunshine or the rain” on her patio. Her favorite hobby is traveling – especially to Greece, Estonia, and Bali. When asked about her favorite area spot, Meagan says she loves everything about Austin!
Learn more about Advanced Practice Nurses.
Following a 10-year career as an RN in Trauma, the Emergency Room, and sexual assault, I wanted to shift my career from an injury and disease-focused perspective to a person-focused perspective. I take a holistic approach, focusing on the whole person, not just the presenting ailment. I believe that achieving optimal health involves emotional, psychological, and spiritual prosperity in addition to physical well-being. My background allows me to create a safe space where my patients feel comfortable entrusting me to collaborate in their health care.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
Learn More
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
It’s just hard to get an appointment! Other than that, it’s great.
I’m very grateful for the attention I get each time I’m seen ! Every one is very helpful!!
Meagan is attentive and knowledgeable. I appreciate how she got results within a few minutes when I couldn't get any results in two weeks!!!
Professional and compassionate
This was a virtual visit in a chat about future appointments and healthcare
The exam is through and not rushed . Very supportive!
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)