Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kyle Plum Creek Ages seen: 0 - 17 Joined ARC: 2016
Dr. Linnell was born in Tehran, Iran, but grew up in Austin, TX, from age six onward. When she’s not working, she can be found outside with her husband, toddler, and dogs. Or in the kitchen, since “I absolutely love to cook (but I’m a terrible baker!).” Dr. Linnell’s favorite outdoor spot is Zilker Park, where she spent many enjoyable hours at Barton Springs with her friends while growing up, and now loves the weekend train rides on the Zilker Zephyr with her son.
I chose a career in pediatrics because there has always been something really special to me about the hope and joy in children’s hearts. As a pediatrician, I get to see this every day, while making sure they are growing up to be healthy, happy adults. The most important part of caring for a patient is taking the knowledge I’ve gained in my training and tailoring that to the patient and their family. The best care is evidence-based, individualized care that a family is comfortable with and truly understands.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
OPTIFAST® is a physician-supervised, total meal replacement program, and is a thoroughly studied, medically created liquid formula plan to help you lose weight and improve your health.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Linnell is amazing!! Helpful and encouraging for new parents. Great interactions with our 2 year old. Office staff and nurse are welcoming and respectful!
Dr. Linnell is just incrediblie! We had to bring our son in for a injury at school and she diagnosed him with having a concussion. As scary as that is for the parents she did an amazing job educating us on all the things to watch out for, how to help him recover and heal and when to go back to school or sports. She was wonderful with him, reassuring him that he will be ok and helping him understand the importance of a safe recovery despite wanting to get back to playing ball. She is so great, a 15 out of 10, A+++++ doctor that I tell every single one of my friends to bring their children to!
We love Doctor Marjan Linell she is Amazing!
Waiting for the school note took longer than expected. The doctor did suggest to pop out of the room if that happens again so that we can get noticed. Otherwise it was a really informative and helpful visit.
Absolutely love Dr. Linnell. She is the best physician i have ever met. Her kindness, patience, and care are top notch. Thank you for being one of the few physicians that actually make a patient feel cared for
The doctor’s and nurse’s bedside manner were great.
50 ARC physicians named to Austin Monthly's "Austin’s Top Doctors 2024." See who's on the list.
January 4, 2024 < 1 min read
The recipe for safe summer fun for kids: supervise, protect, enjoy!
July 12, 2023 3 min read
Marjan A. Linnell, MD, Pediatrics at ARC Kyle Plum Creek discusses the effect of the pandemic on child obesity and offers some advice on how to make your child’s routine healthier.
January 28, 2022 3 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)