Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Southwest Ages seen: 0 - 99 Joined ARC: 2007
Ms. Christensen is originally from Salt Lake City and has been in Texas since 1990. When she is not working, she spends time with her “two amazing children,” watching them play baseball, basketball, or run track. She and her children run together and enjoy sports and “anything outside.” Ms. Christensen’s favorite area spot is Mount Baldy in Wimberley, where, she says, it is worth the run up those stairs to enjoy the view from the top, “beautiful and breathtaking.” She says Mount Baldy is a great place to work out but also a great place to go and just enjoy the view.
My love for helping people is why I chose medicine and why I find so much joy every day in my job. I have always had a fascination with the aesthetic side of medicine, which has propelled me to try to learn as much as possible on the fundamentals and scope of aesthetic services available. I love sharing all my knowledge, experience, and expertise with my patients to help them achieve their cosmetic goals. I believe it is so important to take an individual approach to each and every patient. Each of us is unique; and I love the challenge of creating a personalized treatment regimen that best delivers the results that he or she desires.
The Candela VBeam® is a versatile, non-invasive laser that treats a variety of skin conditions including rosacea and facial redness.
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Chemical peels are used to treat rough, discolored, sun-damaged skin and acne and improve fine lines.
The FemTouch vaginal rejuvenation treatment is a minimally invasive procedure for female vaginal and urinary needs, especially those experiencing post-natal and post-menopausal conditions.
Hydrafacial treatments cleanse, exfoliate, and hydrate your skin to improve the look of your skin tone and elasticity. Results are seen after only one treatment.
ARC offers IPL photofacials, a laser treatment, to treat sun damage, acne, symptoms of rosacea, age spots, freckles, veins, and other skin blemishes.
ARC offers Splendor X’s laser hair removal system to permanently remove unwanted hair from the face, leg, arm, underarm, bikini, and other areas.
Microneedling helps rejuvenate facial collagen with little to no downtime. This procedure also helps skin conditions caused by acne scarring, wrinkles, stretch marks, pigment issues, and pore sizes.
ARC dermatologists offer safe, affordable, and effective medical aesthetic services using state-of-the-art equipment. You can receive the latest medical and cosmetic dermatology services in a relaxed and reassuring environment.
NuEra® Tight uses radio frequency to tighten loose or sagging skin. This skin tightening treatment can also be used to reduce excess fat and cellulite.
Platelet-Rich Fibrin (PRF), also known as a vampire facial, is an advanced biological treatment used to rejuvenate your skin and promote hair growth.
Lumenis® ResurFX™ laser treatment is a fractional skin rejuvenation solution for younger, healthier, glowing looking skin. Promote deep collagen regeneration.
RF Microneedling with Platelet-Rich Fibrin is an advanced aesthetic procedure that improves skin complexion, stimulates tissue regeneration, and promotes collagen production.
SmoothGlo™ laser resurfacing treatment targets the tone, texture, and volume of your skin by rehydrating the skin and improving its water content.
ARC offers laser tattoo removal that targets ink without harming the skin. Tattoo removal is available for all ages and genders no matter the size of the tattoo.
TotalFX Fractional CO2 Laser Skin Resurfacing tightens and rejuvenates the skin with two laser technologies. Treat scarring, stretch marks, wrinkles, and more.
512-292-5182 Fax: 512-406-7351
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Marci was very knowledgeable and helpful.
Marcie and nurses are so friendly professional and patient with me. I never feel rushed. That's why I keep returning. Excellent staff
Marci is literally the best. She is so nice and professional. She makes every visit to her office a joy. Her nurse is also amazing.
Marci is amazing!! I can't wait to work with her!!
Marci Christensen was fantastic in explaining my treatment options. Wonderful visit today!!
Very nice people. Thank you for having me today.
For the month of July, get 20% off Dermal Fillers, Microneedling, and NuEra Tight treatments.
June 21, 2024 < 1 min read
Get ready to glow this summer with our exclusive beauty specials featuring Botox, Hydrafacials, and Platelet-Rich Fibrin (PRF)!
May 28, 2024 < 1 min read
For the month of May, get 20% off a single Hydrafacial treatment!
April 23, 2024 1 min read
Marci Christensen is currently working with Dr. Steven Rasmussen and is accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)