Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Seton Northwest Ages seen: 13 - 99 Joined ARC: 2023
Dr. Bourbeau grew up in Indianapolis, and her first experience with above-100-degree temperatures was during her medical school training in Arizona. In her free time, Dr. Bourbeau enjoys being active outdoors and indoor cycling when it is too hot. She loves trying new restaurants and spending time with her fiancé and two huskies.
Labor and Delivery services provided at:
Learn more about Doctors of Osteopathic Medicine (DO).
From a very young age, I knew I wanted to be a physician. Throughout my training, I was drawn to obstetrics and gynecology, as it offers a unique opportunity to care for women through all aspects of their lives. I fell in love with the combination of both surgery and primary care that being an Ob/Gyn offers. I strive to build relationships centered on compassion and understanding. I am passionate about practicing evidence-based medicine while empowering my patients to take an informed role in their health care.
According to the American College of Obstetricians and Gynecologists (ACOG), adolescents should have their first routine gynecologic visit between ages 13 and 15 years old, which includes an introduction to the gynecologist and general health counseling, as well as discussion of any concerns.
The annual gynecological exam is a yearly preventative and diagnostic examination that helps monitor any ongoing physical or hormonal conditions. The examination typically includes a routine breast and pelvic exam, and may include a screening for sexually transmitted diseases such as chlamydia or gonorrhea.
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Contraception (birth control) is any activity, medicine, or equipment used to prevent pregnancy. There are many types of birth control available for women who do not wish to become pregnant. The choice of a birth control method is a complex decision; ARC provids information and supporting patients' decision-making about birth control methods through contraceptive counseling.
A gynecologist sees patients of all ages for a wide variety of health issues, including pap tests, menopause, UTIs, birth control, well-checks, and STD testing and treatment.
Obstetrical care is a term used to describe the management of both normal and complicated pregnancy as well as the delivery and postpartum periods.
ARC offers minimally invasive surgical care using one of the most advanced and sophisticated tools, the da Vinci® Surgical System. The da Vinci® Surgical System is a tool that utilizes advanced, robotic technologies to assist your surgeon with your operation. It does not act on its own and its movements are controlled by your surgeon.
Endometrial ablation is a procedure to remove a thin layer of tissue (endometrium) that lines the uterus. It's done to stop or reduce heavy menstrual bleeding.
Fertility care at ARC focuses on monitoring, maintaining, and restoring your reproductive and gynecological health.
Flu vaccine can help prevent a flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Genetic screening is the process of testing for a genetic disorders that may be passed to offspring.
A high-risk pregnancy is one where the mother or the fetus has an increased risk of adverse outcomes compared to uncomplicated pregnancies.
Hysterectomy is surgery to remove the uterus. In some cases, other parts of the reproductive system may be removed.
For your convenience and to provide you with the best care, ARC Ob/Gyn doctors are credentialed to deliver at a hospital near your clinic location.
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt.
An ARC Ob/Gyn physician can help treat menopause symptoms and help prevent osteoporosis and will work with you to recommend lifestyle changes and possibly medicine.
Getting regular preventive care and screenings may help find cancer and other health risks early, when they are most treatable and more treatment options are available.
Your ARC doctor will show you what to expect and how to manage soreness and discharge, soreness, mood changes, and more after delivery.
Prenatal care provides the best care for you and your unborn child. It also helps prepare you for the delivery of a healthy baby.
If you're planning to become pregnant, you want to take the best care of you and your baby to help reduce risks. Proper health before deciding to become pregnant is almost as important as maintaining a healthy lifestyle during pregnancy. We recommend you begin with a pre-pregnancy exam with an ARC Ob/Gyn physician or Nurse Practitioner.
A sonogram is a medical test that uses high-frequency sound waves, or ultrasound waves, to look at the organs and structures in your pelvic area.
STIs are infectious diseases passed from person to person through sexual contact. They may also be called STDs for sexually transmitted diseases.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Tubal ligation, or “tying your tubes,” is a surgical procedure that prevents you from becoming pregnant.
512-338-8181 Fax: 512-406-7348
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Bourbeau is smart, kind, sympathetic and skilled. She always listens to me, answers my questions and has a great upbeat personality which provided for a very relaxed visit. I am very fortunate to have her as a doctor.
She was AWESOME! I was uncomfortable at first because my doctor became UNAVAILABLE as I was parking my car after driving in from TEMPLE to see her. OB visits are awkward enough when you KNOW the doctor. Getting a NEW ONE AT THE LAST MINUTE IS EVEN WORSE. Dr. Lisa was apologetic and VERY SWEET. She reminded me of my former OB Dr. I plan to switch my care to Dr. Lisa going forward. She made what I EXPECTED TO BE an awkward visit a VERY PLEASANT ONE INSTEAD. Her KINDNESS eased my anxiety of seeing someone new.
I think there was a cancellation & that’s why I was able to make the appointment for within 24hrs. Also despite having a surgery interfere with my time slot, the office & doctor were still able to fit me in that very day. Very grateful for that. Thankful I got in as most appointments elsewhere are about 2 weeks to a month out. Dr Bourbeau was fantastic. She Eased my apprehension by explaining & answering all my questions. She clearly outlined a plan addressing & for treatment of my condition thoroughly. Very professional & personable. First time at this location & first time meeting her. I really liked her & was quite impressed with her knowledge & care. She truly enjoys her career & caring for her patients & it shows. I can’t explain how much she eased my anxiety & made me feel seen & heard. I hope someone will tell for me that I think she’s an amazing person doing an amazing job.
Dr borbeau is kind, sympathetic and explains things clearly. She is very approachable and answers all my questions
Dr Lisa is always friendly and genuinely cares about her patients. I always have a good experiencing working her.
doctor and her nurse are very nice and sweet
Welcome to the Ob/Gyn team at ARC Seton Northwest!
August 31, 2023 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)