Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Lee Dockray

Lee R. Dockray, MD, FAAPVideo Bio


4.5 of 5
(254) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Dockray is currently accepting new patients.
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More Info

I remember wanting to be a doctor since elementary school, as I was the oldest of four children and played an important role in caring for my siblings. My job as a pediatrician is to help guide parents through the maze of raising happy, healthy well-adjusted children who live up to their maximum potential. My approach is that children are well until proven otherwise. I identify the problems that exist so they can be treated, but I am careful not to intervene more than necessary. Like everything in life, balance is important.

Personal Summary

Dr. Dockray grew up in El Paso, TX and Alamogordo, New Mexico. When he’s not working, he enjoys doing his own yard work, and soon, getting back to playing the piano. He and his wife enjoy spending time with their three daughters, all of whom live in Austin, and trying to keep up with their four grandsons and one granddaughter! Dr. Dockray’s favorite Central Texas locales are the areas around Fredericksburg and Comfort, where they have close friends.

Services Offered

Professional Positions and Honors

Dr. Dockray holds these memberships:
  • Fellow, American Academy of Pediatrics
  • Diplomate, American Board of Pediatrics
  • Member, Travis County Medical Society
  • Assistant Clinical Professor of Pediatrics, University of Texas Health Science Center at Houston McGovern Medical School and University of Texas Medical Branch, Galveston, TX, 2005-Present
  • Preceptor, Texas Pediatric Society, 1995-Present
  • Preceptor, Greater Houston Area Health Education Center General Pediatric Preceptorship Programs, Houston, TX, 1986-Present
  • Austin Monthly magazine Top Pediatricians 2020
  • Top Docs for Kids 2021, Austin Monthly magazine

Recommended Resources

Joined ARC



BS in Microbiology, Texas Tech University, Lubbock, TX, 1979

Medical School

Texas Tech University School of Medicine, Lubbock, TX, 1983

Residency / Internship

University of Texas Health Science Center at Houston, Memorial Hermann Children’s Hospital
MD Anderson Hospital, Houston, TX, 1986


Board Certified in Pediatrics

Comments or Questions?