Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Laura is a proud Austin native, and a runner. As a Board Member of the Hill Country Conservancy, she enjoys hikes and picnics in the Texas hill country with her husband and son. She and her husband are passionate about travel and learning foreign cultures.
One of my special pleasures is the relationships I have built through the continued care of long-term patients in my hearing-aid practice.
A comprehensive diagnostic hearing evaluation is a full assessment of your hearing ability.
You can protect your hearing with custom-made hearing protection ear molds or ear plugs. Ear molds are custom-made in-the-ear devices that protect your hearing with noise-canceling abilities and channel and amplify sound.
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ARC audiologists can help you find the proper ear protection to keep you going in you're creative environment.
Evaluate your needs to improve your ability to communicate with the world around you and explore treatment options with an ARC audiologist.
Hearing aids can be customized to your hearing needs and lifestyle with the goal to make your hearing sharper and last longer. ARC offers a 30-day trial period with unlimited visits to help ensure a proper fit.
Hearing evaluations and hearing tests help determine if you are experiencing hearing loss and its severity.
ARC offers a wide selection of hearing protection systems to preserve and protect your hearing. We offer custom and universal fit devices to satisfy your level of comfort.
Audiologic, or hearing rehabilitation and counseling, aims to help you relearn the hearing abilities you may have lost due to hearing loss.
512-346-8888 Fax: 512-406-7321
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
▪︎ Wait time upon check-in was reasonable; ▪︎ Liked that Audiologist was able to compare hearing function over time from previous hearing tests; ▪︎ Laura Lane answered my questions and concerns well; ▪︎ Did (do) not like that still waiting on her front desk staff to determine/ clarify insurance coverage with my existing insurance [which has not changed] ... seems like something which should have been addressed from the get-go and certainly not something that should be taking four (+?) business days to resolve, as it seems to be an issue that can be cleared up with a two-minute phone call.
Laura Lane has always been an excellent and outstanding health care provider. Always.
Could not have beee more satisfactory
Laura was extremely professional and thorough. She was easy to discuss issues with and I would definitely schedule with her again
Provider was very helpful.
After the hearing exam was completed, Laura Lane did an excellent job explaining the test results and next steps.
Carolyn shares how she overcame the perceived stigma of using hearing aids and with the help of ARC Audiology immediately improved her quality of life.
February 13, 2024 3 min read
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