Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Liberty Hill Ages seen: 4 - 99 Languages: Hindi, Gujarati Joined ARC: 2020
Dr. Patel grew up in India. When she is not working, she enjoys building Legos with her young son, and spending time and traveling with her husband and son. One of Dr. Patel’s favorite area locales is the scenic drive on Highway 290 toward Fredericksburg – “it has amazing wildflowers, especially around springtime!”
I chose Family Medicine because it is the only specialty where I can connect with the whole family and with a wide variety of issues. I practice by listening to my patients, their stories, and then devise an individualized care plan. I encourage patients to be involved in their care and understand what works for them.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-778-7003 Fax: 512-406-7317
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Patel and staff were very helpful and nice for my post-hospital follow up. I had other problems that occurred after hospital follow up in which she helped me.
I have no complaints. Everyone was very helpful and courteous. I love Dr. Patel and all the staff
I like that there was a medical student involved in my visit today. Also, I felt both doctor and student were respectful and understanding. They were keen on listening and had the desire to work with me to achieve both of our agendas. The fact they were willing to listen and did so attentively was very much a relief.
Staff was very helpful and kind.
No waiting. Dr covered everything in detail. Gave me the opportunity to ask questions.
Love the group at liberty Hill. My wife was there for the first time to meet my doctor and she loved Dr. Patel as well.
A good night’s sleep. In this new video, Krupaben C. Patel, MD, explains why we need it and how to get it. Watch now.
July 11, 2022 2 min read
A good night’s sleep is crucial for good health. Krupaben C. Patel, MD, Family Medicine at ARC Liberty Hill on the five health benefits of better sleep.
May 16, 2022 2 min read
Want to get some exercise and learn about health issues that affect you? Join Dr. Krupaben Patel, ARC Liberty Hill, for “Walk with a Doc” Saturday, October 9 at 9am.
October 6, 2021 < 1 min read
Dr. Patel is currently accepting new patients | Telemedicine visits are available.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)