Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Northwest Hills Specialty Ages seen: 18 - 99 Joined ARC: 2021
Dr. Pinnock grew up in the beautiful parish of St. Ann on the island of Jamaica, moving to New Jersey when she was a teen. In her free time, she loves spending time outdoors, going on walks with her husband, and gardening. Dr. Pinnock also enjoys music – both singing and dancing. Being relatively new to the Central Texas area, she looks forward to exploring the area – and enjoying Texas barbeque!
Dr. Pinnock performs screenings and procedures at:
I have always been interested in medicine, even as a child, but I really decided to become a doctor after my grandmother passed away due to complications of colon cancer. Unfortunately, as sometimes happens in Jamaica, she did not fully understand the implications of her diagnosis and treatment, nor did her family have the information to help make decisions about her care. That experience motivated me to go on to medical school and a Gastroenterology specialty. My practice is centered around communication and care, providing my patients with information to make an informed decision as I listen to their concerns. I treat each patient with the care and attention I would want for my family.
An anoscopy is used to examine the anal canal and rectum with an anoscope to help diagnose anal and rectal conditions.
Learn More
A colonoscopy is a safe and effective way to test for cancer in the colon or rectum (colorectal cancer). A colon cancer screening is typically a 20-30-minute outpatient procedure performed at a hospital or surgery center.
Screening tests for colorectal cancer, as well as methods to try to prevent it. In addition to regular colorectal cancer screenings, exercise and maintaining a healthy weight can reduce your risk of colorectal cancer.
What you eat can contribute to digestive problems. Changing your diet and lifestyle, avoiding certain foods, and managing stress may offer significant benefits.
An esophageal dilation is used to widen a narrowed section of your esophagus, relieving difficulty swallowing or dysphagia.
This procedure helps check the sigmoid colon, the inside of a part of the large intestine.
Gastroenterologists and advanced practice clinicians (APCs) can evaluate and provide care for diseases that affect the digestive system, which includes the gastrointestinal tract (esophagus, stomach, small intestine, large intestine, rectum, and anus) as well as the pancreas, liver, bile ducts, and gallbladder.
Helicobacter pylori (H. pylori) is a type of bacteria that infects your stomach. It can damage the tissue in your stomach and the first part of your small intestine.
IV delivered drug infusions for patients with inflammatory bowel disease (IBD).
A small bowel enteroscopy is a test that allows a provider to examine the deeper small intestine.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
An upper endoscopy is a procedure to examine the inner lining of the upper digestive tract.
512-344-0450 Fax: 512-406-7318
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I like this location and the staff is very professional and the doctor is very informative and serious about my health I appreciate that
Dr. Pinnock was very good, very professional and knowledgeable. I was actually 20 minutes late. She was great and fit me into her schedule. I waited about 1 1/2 but she fit me in that day despite me being late. That's dedication to the patients!
Staff and Dr. were very friendly. Dr. was very helpful and listened and answered all my questions.
Dr. Pinnock actually listened to me! She took the time to listen to my symptoms, concerns, and asked great follow-up questions. I am confident we can finally get to the root of my issues after suffering for years.
I loved that Dr Pinnock was very friendly caring and professional and she explained in terms I understood.she was caring and I would recommend her to anyone who needs help or service she is a person I can call a friend.
Only thing I complain about is the wait time to see the doctor. It was 40 minutes after the appointment time.
ARC is pleased to announce that Keri Lee T. Pinnock, MD, Gastroenterology, has joined the team at ARC East 7th. Learn more about why Dr. Pinnock stresses the importance of screening.
August 9, 2021 1 min read
Dr. Pinnock is currently accepting new patients. Call to schedule at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)