Scheduling for COVID-19 vaccine is now available:
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Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, September 20, 7:00pm – Sunday, September 21, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC South 1st Ages seen: 12 - 99 Languages: Spanish Joined ARC: 2012
Kathleen Kraft, APRN, currently has long wait times for new patients. If Kathleen Kraft is your primary care advanced practice clinician (APC), please call ARC-INFO (512-272-4636) if you need assistance choosing another physician or APC.
Outside of work, Kathy enjoys cycling, kayaking, reading, photography, and travel. She also loves her four dogs and two cats!
I believe in an integrated approach to medicine, one that addresses the patient’s body, mind, and spirit. I believe medical care should be a partnership between the patient and the practitioner throughout the healing process.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I've been needing this team for a long time im ready feelings hurt or not getting angry I don't care I'm gonna fight let's GO thank you
Dr Kraft was thorough and went to extra effort to help me
I learned a lot about diabetes during my visit and I loved how patient everyone was with all of my questions.
Kathleen Kraft is amazing. She creates a welcoming environment, listens, and provides actionable advice. Excellent care from an excellent person.
Dr. Kraft is the best and always takes her time and listens to all my questions and concerns. She is so helpful!
I'm very happy with Kathy Kraft , because she cares about her patients and also does everything possible with the insurance to approve what is best for the patient. Thank you so much for everything.
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)