Scheduling for COVID-19 vaccine is now available:
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Scheduling for ARC flu clinics is now available. It's easy to get your flu shot:
ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, September 20, 7:00pm – Sunday, September 21, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 10 - 99 Languages: Spanish Joined ARC: 2021
Karina Rea was born and raised in Monterrey, Mexico, and at age 12, moved to Seguin in Central Texas. In her free time, she loves spending time with her daughter and husband. Photography has always been one of her passions, capturing the essence of memories on film. Mrs. Rea also enjoys spending time outdoors, exercising with her camp gladiator family, and attending church services. One of her favorite area venues is the McKenna Children’s Museum in New Braunfels, where she takes her daughter, and says, “the opportunity to watch her exploring and learning new concepts while having fun is one of my most pleasurable experiences.”
Learn more about Physician Assistants.
Growing up, I had several health conditions that made me realize I wanted to have the knowledge to care for myself and my family. My parents worked hard to provide the best possible care for my brother and me, which motivated me to pursue a career in health care to one day provide the same exceptional care for my own family and others. I believe in treating others as I myself would want to be treated. This allows me to provide care with empathy and compassion. Providing positive patient experiences is one of my highest priorities in delivering optimal patient care.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
MA whom took my temperature and blood pressure was very nice. PA Karina Rea is very thorough and I like she explains all to where I understand. Both Karina and MA make a great team! Kudos to both!!!
Great experience, staff are very kind.
Great service and dr spent time going over things with me and side effects of medication
My appointment was scheduled at 4:15. I didn’t get pulled back until 4:30 and then wasn’t seen until 4:53pm. I was shocked with this. I run/manage a clinic and I don’t think this was acceptable. No one came to notify me the provider was running behind.
PA Karina Rea did a wonderful job determining my illness symptoms and even recommended a Covid test, just in case. Received negative test confirmation within 2 hours. Many thanks to Karina and the ARC Staff.
Karina and the nurse were both very kind and helpful. They had great "bedside manner."
Surgical providers are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical providers can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical providers are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)