Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kelly Lane Ages seen: 0 - 18 Joined ARC: 2002
Dr. Enders enjoys spending time with her three children and her husband, including outdoor activites, volunteering, reading, and cooking.
Because the days are long but the years are short, I enjoy assisting families in their journey to mold children into amazing, caring, confident, and smart adults.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Regular dental care should begin by 1 year of age, with a dental check-up at least twice each year for most children. Some children may need check-ups more often.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-220-7200 Fax: 512-406-7340
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Enders is a warm person who is so patient with our toddler. She's also clearly skilled and communicates well with us
Dr. Enders and her PA are one of the best around. I am thankful we were able to get this sick appointment quickly.
Dr. Enders took her time with us as she always does, explained everything to my 5-year-old before it happened, listened to my concerns and explained how/when we might address those things in the future, and was even happy to hear my daughter sing a song she learned at preschool.
We love Dr. Enders. She ensures that the children know they are safe with mom and dad and herself. She is fully present while in the room with us. And offers nonjudgmental advice.
I loved everything about this visit except the wait time. We were seen 45 minutes after our appointment time. With little kids in tow, it made waiting that long difficult. Especially considering it took us 45 min drive to get to doctor office and had to arrive 10 minutes early.
Very impressed with the doctor. We haven't found a PCP that is a great fit for the kids in a long time. We've been bouncing around to whoever is available since then. Dr. Enders did a fantastic job of speaking to my teenager today. I appreciate they way she interacted with both of us. I have put her down as our PCP after today's appointment...and hope it sticks for a while!
Austin Monthly magazine has named 25 ARC pediatricians and specialists as “Top Docs for Kids 2022” in its April issue. Find out who's on the list.
April 8, 2022 < 1 min read
Dr. Enders is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)