Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Cedar Park Building C Ages seen: 16 - 99 Languages: Mandarin Joined ARC: 2013
Dr. Wu currently has long wait times for patients. Please see below for physicians she recommends to patients wanting to transfer or establish care at ARC.
Family Medicine
Internal Medicine
Dr. Wu serves as a back-up Internal Medicine doctor for ARC.
Dr. Wu enjoys spending time with family and friends, playing with her dog, Frosty, gardening and jogging.
I am passionate about helping my patients improve their health and live their life to the fullest by practicing evidence based and individualized medicine. I believe a personal and long term relationship with my patients and their families is important to make best decisions about their health and well being.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
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512-259-3467 Fax: 512-406-7303
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr is very informative and compassionate
Dr. Wu not only provided sound diagnostic test to aid treatment plan, she also explained preventative measures to address the root cause. She is an excellent doctor and a compassionate healer.
The long wait for the doctor. But stuff happens. I was happy with the doctor
My feedback is on the ARC appointment booking system. Recently, due to my symptoms, I had to seek quick care and chose the "Illness & Injury, Nights & Weekends" option to book an appointment with whichever doctor was available earliest. However, if the doctor you see is not your primary care physician, the appointment is treated as a one-time visit with no follow-up. Some doctors even refuse to prescribe medication, and if they do, it is only a one-time prescription with no refills. When trying to book under the "New or Ongoing Problem" category, it takes weeks to get an appointment. Scheduling a physical exam would take months. This situation makes it difficult for patients like me, who haven't had medical needs for the last 4-5 years but now require care. I feel trapped in the system, especially since my symptoms may be challenging to diagnose and treat, potentially requiring more than one visit. The current system doesn't seem to accommodate patients without an established primary care doctor, leaving us without proper follow-up and continuity of care. I hope my feedback helps to improve the booking process for the benefit of all patients. Thank you for your attention to this matter.
Every time I come in for an appointment, it’s always so easy. The front desk is always friendly, and very efficient. And of course I love my Dr and her assistant. I never feel rushed when I go in for an appointment.
Overall satisfied
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)