Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Center Street Ages seen: 0 - 99 Languages: Lao, Thai Joined ARC: 2024
Dr. Vongprathoum grew up in a small town along the Louisiana bayou, St. Martinville. In her free time, she and her partner enjoy playing and napping with their two cats and dog. Dr. Vongprathoum also enjoys hosting dinner parties, traveling, discovering new cuisines and restaurants, and cooking. On a lazy day, she says, “I can spend the entire day watching movies or binge-watching the latest trash reality TV show.” Among her favorite area spots is the Texas Farmers’ Market in the Mueller area in Austin.
My interest in medicine began in high school after attending a “day with the docs” event as an outreach to rural students. I began to notice the disparities in my community first-hand through the lens of my father’s health, which fueled my passion to pursue family medicine to play a role in preventing chronic disease and help those with chronic disease navigate our health system. I am an advocate to the LGBTQIA+ community and practice adult gender-affirming care, honing those skills. I am also interested in diabetes and obesity medicine, especially with the continued development of new medications to treat these chronic diseases.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-404-0347 Fax: 512-406-6295
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Vongprathoum is very kind. She listens answers questions. She is informative. She has a sense of humor. I do not feel rushed she cares about her patients. I have referred friends to Dr Vongprathoum now she is their PCP doctor and they are happy to have her as their doctor. I have had questions before and called nurse line and got response back from Dr Jenney on my chart quickly. Dr Jenney is a keeper
Everyone was very nice.
I liked that she discussed options and suggested alternative treatments
Ms Jenney was great at explaining the situation and helping me understand what options I had to excite a plan to better my health
My previous Doctor left ARC, and this was the first time seeing Dr., Ms. Jenney and it was a very pleasant visit. The Doctor sat down and took extra time to get to know my health issues. The Doctor understood 2 referrals I needed, and refilled my current medications. I also didn't have to wait but a few minutes to be seen. I am pleased with my new Doctor.
Front desk was very friendly and welcoming, the nurse(not good with names) was very nice and very helpful and Dr. Jenney was excellent!
Welcome to the Family Medicine team at ARC Center Street in Kyle!
September 23, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)