Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Far West Ages seen: 4 - 18 Joined ARC: 2020
Dr. Anderson has transitioned his practice to solely provide care for patients with mental and behavioral conditions. His team of Advanced Practice Clinicians (APCs) and he help patients, alongside their families, achieve their maximum emotional, psychological, developmental, and academic potential.
Dr. Anderson grew up in St. Louis, MO, where he played ice hockey, and is an avid St. Louis Blues and Cardinals fan. He and his wife lived for 20 years in North Carolina, where he practiced at Cornerstone Health Care, now Wake Forest Baptist Health. Dr. Anderson and his wife have three grown children. In his free time, he can be found with his wife on their boat, visiting family in Horseshoe Bay, being active outside, playing ice hockey, or walking their dog, Kirby, named after the University of Georgia Bulldogs football coach!
During the past 23 years of pediatric practice in North Carolina prior to joining ARC, I sub-specialized in the treatment of pediatric mental health and behavioral medicine, specifically in the area of ADHD, anxiety, depression, and medication management of autism. Each of these children and families have their own unique story and challenges, and I am blessed when I have the opportunity to help them along this journey to overcome their individual challenges and discover their own unique gifts and talents. I believe that active listening and involving both parents and children are the key to a successful relationship with my patients. I look forward to providing enhanced pediatric mental and behavioral health care to my ARC patients.
When you have concerns about your child’s mental or behavioral health, an ARC pediatric mental health physician or advanced practice clinician (APC) can work closely with you and your child to determine the kind of help and resources your child needs.
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Pharmacogenomic testing involves analyzing a patient's genetic makeup to understand how their genes influence their response to medications. This personalized approach helps tailor prescriptions, dosage, and treatment plans.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Anderson was so warm and welcoming. He made my nervous teenager calm. He knows his stuff and seemed happy to help. We waited several months for this appointment and I am very glad we kept it.
Dr. Anderson was extremely knowledgeable and affirming. He provided a lot of information, options, and did not seem rushed or pushing any particular treatment option. We were extremely pleased with the visit.
I understand why there’s such a long wait to see him. He’s amazing! He truly listens and exceeded our expectations.
Dr. Anderson is a great doctor!!
Quick and helpful!
I had to schedule this appointment 2 months in advance. That is a long time to wait.
Dr. James Anderson identifies some signs of depression and anxiety in children to watch for.
July 6, 2023 3 min read
“Often the very behaviors that are the symptoms of ADHD can also become strengths,” says Dr. James Anderson. See the benefits of ADHD worth celebrating.
October 19, 2022 2 min read
What cold medicine can you safely give your child? James C. Anderson, IV, MD, Pediatrics at ARC Far West recently spoke with Forbes on the types of cold medications for children as well as helpful home remedies.
November 3, 2021 3 min read
Dr. Anderson iscurrently accepting new patients for ADHD, mental health, and behavioral healthonly. He and ShaelynGibson, PA, Pediatrics, care jointly for all patients and you can book an initial or follow upvisit with either of them. Read Letter
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)