Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 10 - 99 Languages: Medical Spanish Joined ARC: 2009
Dr. Childers only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Childers is married to his high school sweetheart, and they have two boys. He enjoys spending time with his family, exploring Austin, road biking, snow skiing, reading non-fiction, and watching sports. He moved back to Texas after his residency, and is happy to be in the Austin area.
I chose Family Medicine because I love the challenging variety, as well as the opportunity to touch lives in multiple ways. Each day brings new challenges and personalities, and is therefore never dull or monotonous. With Urgent Care medicine, I find that I really enjoy the opportunity to help fix whatever pressing need the patient brings to me.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Childers today thorough examination and gave me the information I needed to make my decision. I was thoroughly satisfied in his thoroughness and directness and helping me make my decisions. It was a pleasure working with him and I will get back if I need to have the operation. Thank you so much.
Dr. Childers was able to answer all my questions to my complete satisfaction and provided guidance on taking my new prescription medication along with another medication that I had already been taking a couple of days. Thank you for treating me and taking care of my health needs today.
He really took some time to explain things and reassure me. Very gentle and considerate
Everyone was very friendly and helpful
The front desk made me feel like cattle(just move along as fast as possible and inconvenienced) the healthcare staff was amazing the nurse was on point, (she could have been the Dr) the Dr has a great bedside manor, a willing ear without making you feel rushed and still giving proper care.
Liked that the doctor followed up with a call to make sure I got all of the necessary information for my diagnosis.
AUSTIN, TX – NormanMD, one of the largest urgent care telemedicine providers in Central Texas, and the Austin Board of REALTORS® (ABoR), a trade association serving over 18,000 real estate professionals across 18 counties in Central Texas, announced today a new partnership enabling ABoR members to receive discounted subscriptions on 24/7 virtual urgent care visits powered by Austin Regional Clinic (ARC).
March 9, 2022 3 min read
November 17, 2020. Austin Regional Clinic (ARC) has launched subscription plans for eMD Access, its 24/7 on-demand telemedicine service. For the last four years, the much-used service has been available only to ARC employees and members of other insurance and employer plans; beginning today, it is open to anyone.
November 18, 2020 3 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)