Local health departments have not recommended additional vaccination beyond current guidelines. Texas health officials urge immunization to protect against and prevent the spread of measles. ARC has received additional vaccines for children and adults to keep the community protected. Read our measles vaccination guidelines.
Visit the DSHS website to track the current outbreak in Texas.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 0 - 99 Joined ARC: 2017
Dr. Ostler is an ARC Family Medicine physician who sees patients at ARC clinics as needed.
Dr. Ostler grew up in southern Utah, near the beautiful Bryce Canyon National Park. When she’s not working, Dr. Ostler enjoys spending time with her husband, running, cooking and dancing. Being relatively new to the community, she says she still has a lot to see in the area, but one of her favorite places so far is Zilker Park.
I chose Family Medicine as my specialty because I didn’t want to work with just one group of people. I love treating all ages and a variety of medical issues, and being the primary care physician for an entire family is very fulfilling. I also have a special interest and training in pediatrics and women’s health issues. I work with my patients to help them be as happy and healthy as possible. In my experience, the art of medicine is 90% listening and 10% everything else.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
They were great.
I love that the doctor asked if I had any questions. After I said yes, she proceeded to visual explain to me what was going on with my knee (by visually I mean she showed me with her own knees what was causing me pain and how to fix it). She took her time with our visit even though I could hear her stomach growling. I appreciated she did not rush me and I left with all my questions answered and felt at ease.
Took time for thorough examination.
The doctor was amazing she was very gentle and bed side manner was awesome. Keep up the good work. Thank u so much
Short wait, great care!
Doc Ostler was fantastic and engaged. I really loved that. That was the first time for me and I forgot her assistant’s name but she was wonderul as well. Great experience
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)