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Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Dr. Ostler is an ARC Family Medicine physician who sees patients at ARC clinics as needed.
Dr. Ostler grew up in southern Utah, near the beautiful Bryce Canyon National Park. When she’s not working, Dr. Ostler enjoys spending time with her husband, running, cooking and dancing. Being relatively new to the community, she says she still has a lot to see in the area, but one of her favorite places so far is Zilker Park.
I chose Family Medicine as my specialty because I didn’t want to work with just one group of people. I love treating all ages and a variety of medical issues, and being the primary care physician for an entire family is very fulfilling. I also have a special interest and training in pediatrics and women’s health issues. I work with my patients to help them be as happy and healthy as possible. In my experience, the art of medicine is 90% listening and 10% everything else.
With ARC Same-Day care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
They listened to my problem and promptly and courteously took of it.
Dr. Ostler was extremely helpful, appropriately concerned with my care, and supportive of my wellbeing. She made sure to answer my questions and spent the extra time making sure I understood the medications, next steps, and future expectations.
Staff are all so nice and helpful at this location. Dr. Oster is caring and knowledgeable.
Her bedside manner excellent. Very kind and patient. Thank you.
The staff in all areas were very friendly. The provider was helpful in answering my questions and giving me all the info I needed. I felt heard and cared for. Great experience from start to finish.
Front desk was very helpful, I'm really grateful for all their help. I showed up at ARC in Buda thinking I had scheduled the appointment there, with my daughter been sick for a few days I had little sleep and didn't notice I scheduled the appointment at a different location. When I arrived they explained the situation and were very understanding, instead of making me feel awful, they rapidly solve my problem by scheduling at Buda and having my daughter seen. Thank you 😊
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)