COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023
We're open on Thanksgiving
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
ARC After Hours clinics are open on Thanksgiving Day, Friday evening and throughout the weekend.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients
ARC Center Street
Ages seen from 0 to 99
Heather grew up in a small town north of Dallas called Celina, TX. In her free time, she loves to socialize with friends, play board games, listen to Freakonomics podcasts, and try new foods. She also likes to learn more about wine, take care of her houseplants, and she dotes on her two dogs. Heather has also made it a goal to paint all cards she sends out for special occasions. When asked about her favorite area locale, she says “Eldorado Café is a must!”
I always knew I wanted to work within the healthcare field and had actually considered becoming an optometrist or a pharmacist. I soon realized I thrived on patient contact and constantly learning, so I chose to become a physician assistant. I love dermatology, as it combines minor procedures and chronic care, and I believe each and every person in their lifetime will need dermatology care. Patient education is a huge factor in my visits. I want the patient to feel welcome and comfortable within a vulnerable space, and leave their visit understanding the majority of what I told them.
Your ARC dermatologist will help you decide on the best treatment plan for your acne.
A skin biopsy is done by removing cells or skin samples from your body for laboratory examination. The skin samples are used to help diagnose skin conditions and determine a treatment plan for you.
Botox® Cosmetic is a a safe, non-surgical procedure used to treat excess sweating in the underarms.
Find out what is causing your hair loss and receive treatment to get your hair back to a healthy state.
Dermatologic therapy injections that deliver medication deep into the muscle or skin lesions.
The evaluation of suspicious moles and skin areas can help detect skin cancer and chronic conditions.
Contact dermatitis is a reaction that happens after your skin comes in direct contact with certain substances. Patch testing can be done to find the substance that's causing the rash.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Bone Density Hours
Mon - Fri: 8:30 am – 4:00pm
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
The doctor was very thorough and has excellent beside manner. Her assistant was just as great! Overall wonderful medical professionals and a great experience.
Very nice and listened to me concerning my health. She’s awesome!
The nurse and the doctor were extremely friendly and nice explained everything very well and willing to help. The front desk staff they were helpful but not friendly
We got call back rapidly. Everyone was polite and professional. We had a nice experience
Liked it all....NO complaints!
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)