ARC MyChart Maintenance: Due to technical maintenance, ARC MyChart will be unavailable Saturday, July 11, 7:00pm – Sunday, July 12, 7:00am. Call 512-272-4636 to schedule a visit or speak with a nurse.
Austin Regional Clinic (ARC) doctors, advanced practice clinicians (APCs), staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our doctor and APC ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s or APC’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the doctor or APC bio page on the website. We calculate our doctor and APC star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician or APC receive a survey. The results are based entirely from patients who have actually been treated by the physician or APC in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Erin Burge, APRN, currently has long wait times for new patients.
If Erin is your primary care provider or you have had an appointment at ARC in the last three years, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
If you are new to ARC and want to establish care with Erin, please call 512-ARC-INFO (512-272-4636) to book an appointment.
New and established patients who would like to book online can view additional scheduling options with the following recommended doctor or advanced practice clinician (APC). Click Book Now on their web bio to schedule.
Erin grew up in College Station, TX. When she is not at work, she is traveling, hiking with her two dogs, and volunteering at the local animal shelter. Erin fosters animals until they find their forever homes. Her favorite local area is the Texas Hill Country.
Learn more about Nurse Practitioners.
I became interested in medicine because of the desire to serve others and provide a holistic approach to high-quality care. I am passionate about preventive care and maintaining healthy communities. I am patient-centered and devoted to creating individualized plans to maintain a healthy lifestyle.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone six months and older get vaccinated every flu season.
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PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day.
Medicare Wellness visits are an annual benefit provided to patients with a Medicare, Medicare Advantage, or Medicare Supplement insurance plan. These visits include a review of your health, medications, health history, and more.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-282-8967 Fax: 512-406-7351
Erin Burge is a member of the American Academy of Nurse Practitioners and the Texas Nurse Practitioners.
Rating based on “Did the doctor or advanced practice clinician (APC) provide the care you expected?”
Erin is the best! She’s so warm and a great listener, never makes me feel rushed. Highly recommend!
A very good visit
My visit with Erin Burge is always a good experience. She thorough and cares about her patients
Erin BURGE is an excellent NP, great bedside manners & answered my ?’s. She’s a keeper!!
Erin Burge is the finest medical professional I have ever known at ARC. Smart, amiable, and thoroughly professional.
Erin Burge is excellent. She took time to listen to the patient. Asked followup questions. She was a kind, calm, and caring NP. She replied to my messages promptly. I won't change my primary care provider for anyone else unless my insurance requires that I have a doctor as my primary care provider.
Surgical clinicians are specially trained and licensed physicians who can perform surgical procedures to treat injuries, diseases, and other health conditions. Surgical clinicians can also diagnose and manage medical conditions, oversee pre-operative and post-operative care, and work closely with your primary care team to coordinate your care.
Non-surgical clinicians are highly trained and licensed physicians, physician assistants, and nurse practitioners who specialize in diagnosing, managing, and treating medical conditions through non-surgical medical care.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)