Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Enrique Spindel

Enrique Spindel, MD

Gastroenterology

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Spindel serves as a back-up Gastroenterology doctor for ARC. ARC Northwest Hills Specialty
📞 512-344-0450📞 512-344-0450

More Info

I had two uncles who were doctors and great role models. Since childhood, I wanted to be like them and become a doctor. I am fascinated by the function and intricacy of the design of the human body. I also appreciate the individuality of each being as a separate and unique person with special attributes, and consider each patient unique. I am privileged to see each encounter with my patients as an opportunity to make a difference and see a vignette of a life. I am most grateful for that.

Personal Summary

Dr. Spindel grew up in Mexico City and has been in the Austin area since 1984. When he is not working, Dr. Spindel enjoys spending time with his family, swimming laps at the YMCA, walking around Lady Bird Lake, and volunteering. Among his favorite area locales are the Lady Bird Lake trail, the reading room of the Central Austin Public Library, Enchanted Rock, and for barbeque, the Salt Lick in Driftwood.

Services Offered

Professional Positions and Honors

Dr. Spindel holds these memberships and honors:
  • Member, Travis County Medical Society
  • Member, Texas Society for Gastrointestinal Endoscopy
  • Member, Texas Medical Association
  • Diplomate, American College of Medicine
  • Diplomate, American Board of Gastroenterology
  • Member, Phi Kappa Phi Honor Society

Recommended Resources

Joined ARC

2021

Education

National University of Mexico (UNAM), Mexico City, Mexico, 1978

Medical School

National University of Mexico, Mexico City, Mexico, 1978

Residency / Internship

Internal Medicine, University of Alberta Hospitals, Edmonton, Alberta, Canada, 1982. Fellow in Gastroenterology, University of Florida College of Medicine, Gainesville, Florida, 1984

Fellowship

Fellowship in Gastroenterology, University of Florida, Gainesville, FL, 1984

Certification

Board Certified in Internal Medicine and Gastroenterology

Languages

Spanish

Comments or Questions?