Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Round Rock Ages seen: 10 - 99 Joined ARC: 2014
Dr. Pruitt only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
In his spare time, Dr. Pruitt enjoys spending time with his children and family. He also enjoys movies, reading, and listening to music.
I believe in simple, patient-centered care. I serve as a healthcare advocate for patients and I listen closely to what they need and the problems they present to me. Utilizing my skills and relying on evidence-based medicine, I strive to work with each patient to provide the appropriate treatment and care for the whole individual. In Family Medicine, I can see the entire family unit and work with them to achieve healthy lifestyle choices that help enable them to enjoy a better quality of life.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Pruitt and his nurse provided me and my wife with excellent care. They asked many relevant questions about our conditions and listened patiently to our answers. Dr. Pruitt delivered helpful suggestions with empathy and explained our prescriptions so that we fully understood their reasons. Our visit today could not have gone any better!
Attentive, knowledgeable, great bedside manner. Great doctor.
Everything went good. Quick, straight to the point. Overall pleased.
I was able to get in same day. Staff in person and over the phone were very nice and knowledgeable.
First, id like to say this place was super busy, and i brought my kids in cuz they were sick.. and because i was feeling sick too they fit me in for a quick appointment too. They were able to fit me in, and i received great care. The nurse was super kind, quick and efficient. She was personable while still to the point. Doc Pruitt was also very personable and took his time listening to me and checking on my health, even though I was someone they were just trying to fit in. He really took his time with me and seemed very knowledgeable. I am very happy with the service I got here today, thanks everyone!!
The doctor spent plenty of time explaining my problem and how to fix it
Dr. Pruitt only sees patients for illness and injury.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)