NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Four Points Ages seen: 10 - 99 Languages: Spanish Joined ARC: 2024
Elli Downing grew up in Austin. In her free time, she enjoys baking, traveling, trying new restaurants, and spending time with her family and miniature dachshund. She also enjoys attending Texas sporting events, especially the Longhorns, “any chance I get!” Among Elli’s favorite area spots are those “of the natural beauty of Central Texas” – Lake Travis, Dripping Springs, and the Arboretum area.
Learn more about Physician Assistants.
I have always been interested in medicine because of the mix of science and caring for others. At heart, I am a science nerd who loves a good puzzle, and I thoroughly enjoy working with people. This is why I chose family medicine – it’s a unique specialty that allows me to really get to know my patients and take care of multiple generations, and I love the variety it offers. I try to treat the whole person – mentally and physically. I enjoy working with my patients to get to the root of a problem, and I take the team approach. I truly believe we are able to achieve the best outcomes when patients and providers communicate well and work together.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers mental health medication management for patients with behavioral or cognitive health conditions.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-247-7200 Fax: 512-406-7368
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
The doctor had a great attitude and made uncomfortable procedures seem effortless. She was also empathetic and went above and beyond my expectations. Loved the visit!
Very little wait and Dr wasn’t rushing and explained everything well
E. Downing was very competent and personable. She discussed what my condition could be and how we would proceed. Explained what she found to confirm her diagnosis and what prescriptions and OTC medication she would prescribe. She made sure I had no questions and advised what to do if my condition became worse instead of better. She relieved my concerns. Super job! Merry Christmas 🎄
Whole experience was wonderful. Staff very kind and helpful. Ellie Downing was amazing, have already referred friends to this office.
Today was my first time at ARC. The front desk/intake staff were very courteous and helpful. The MA was so nice and friendly. Elinore Downing was great: open, friendly, super accommodating, very respectful to my questions and concerns. She definitely went above and beyond my expectations for a “new patient” visit. I was very please with the overall experience. I am so happy to have found her!
Ellie Downing and her nurse are wonderful and I’m so glad I got to see them for my appointment. They answered all my questions and had a lot of helpful information. Super friendly and can’t wait to see them again!
Welcome to the Family Medicine team at ARC Four Points in Austin!
August 14, 2024 < 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)