Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 0 - 18 Joined ARC: 2024
Dr. Burbach is an ARC Pediatric physician who sees patients at ARC clinics as needed.
Dr. Burbach grew up in Rochester, Michigan. When she is not working, Dr. Burbach enjoys spending time with her husband, children, and four grandsons. She also likes playing with her dogs, Chewie and Wicket, watching college sports (go MSU!), attending concerts, watching movies, and doing anything involving Disney. Being relatively new to Central Texas, Dr. Burbach is having fun exploring the area.
I chose pediatrics as my specialty because I wanted the opportunity to make a difference in the lives of children and families. It is important that families have support and guidance through the various stages of growth. Working with children is challenging but can also be fun, and each visit requires a unique approach as I shift from newborn to toddler to teenager. There is never a day that my patients don’t make me smile! Part of my role as a pediatrician is to help each family make informed decisions about their child’s care by listening and responding to their needs. I encourage open and honest communication because, ultimately, parents know their child best. I feel that humor can help put children at ease and make their doctor’s visit less scary. I genuinely value my relationships with families as we work toward the common goal of bringing up a physically and emotionally healthy child.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Hearing screenings are tests to help identify hearing loss in children and its severity.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Preparing for your baby's arrival is an exciting time that can raise questions about the health care your child will receive. A free ARC Pediatric Meet & Greet is an excellent opportunity for you to learn about our practice and inquire about an individual doctors' philosophy of caring for infants, children, and teens.
Radiology services at ARC use imaging to diagnose and treat diseases visualized within the human body. Our full and partial body radiology equipment is a state-of-the-art digital radiology system that offers fast processing, elimination of films, and the ability of our doctors to view images and reports online.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Loved the front desk lady, the nurse and the doctor Debra. Everyone was so incredibly nice and helpful with our concerns. Thank you.
Dr. Burbach continues to have wonderful bedside manner.
Very kind, knowledgeable and accommodating people it’s making my appointment from virtual to in person
One of the best doctors I’ve ever seen at ARC! She was compassionate and did not rush thru the appointment, took plenty of time to make sure all issues were addressed.
Everyone is this visit was wonderful! We felt between our family this visit!
Debra was awesome, so sweet and caring. Front desk staff was kind of rude. Maybe smile more
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)