COVID-19 updates Masking policy Scheduling help Bright HealthCare will not offer their plan in Texas in 2023ARC MyChart Downtime 12/10
Patients, help us protect our high-risk patients - please wear a mask if you have respiratory symptoms, a positive COVID-19 test, or COVID-19 exposure.
Please pay your bill online at mychartarc.com or arcbillpay.com. We do not contract with any third-party bill-pay service. Questions? Visit arccontact.com 24/7 or call 512-407-8686 during business hours.
We are experiencing some technical issues with online scheduling. If you need to schedule an appointment, please click here to request an appointment or call 512-272-4636.
Bright HealthCare have assured us they will cover their members through 2022. ARC is still here to care for you and your family. Check our insurance page for the 2023 Exchange plans we accept.
Due to technical maintenance, ARC MyChart will be unavailable 7:00pm Saturday, December 10 to 7:00am Sunday, December 11. To schedule an appointment during this time, please call your clinic and press "1". You can reach all-night phone nurses by calling any clinic and pressing “4” to speak with a nurse.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Darla Grimes serves as a back-up Family Medicine Nurse Practitioner for ARC.
As a long-time resident of Austin, Darla enjoys spending time with family and friends, and her pets (part of the family, of course). Her hobbies include bowling, pottery, reading and hiking. She also enjoys seeing movies, and the Austin music scene.
Learn more about Nurse Practitioners.
Health care should be based on the individual needs of each patient. It is important to maintain an environment in which each patient feels comfortable and receives focused attention. I endeavor to keep up to date with the latest in medical and nursing literature in order to provide patients with evidence-based, collaborative care.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Mon - Fri: 5:00pm - 9:00pm
Sat & Sun: 8:00am - 5:00pm
Call 512-346-6611 for an appointment. Last appointment is 30 minutes before closing.
Rating based on the helpfulness of the doctor's nurse and/or medical assistant (MA)
Visit office was a 10. But, It took me 8 weeks or longer to get an appointment.
Darla is friendly and thorough. Doesn’t rush through the appointment and she is very knowledgeable and informative.
Loved the care and expertise of the doctor. She didn’t have to, but she even apologized for the delays but I could tell they were very busy.
Darla was great! Love visiting with her.
I was very nervous about my visit and Darla was great making things as easy as possible. I feel she really does care for her patients.
Darla Grimes continually provides caring professional services. She listens carefully and takes time to explain thoroughly. No matter how full her schedule is, I feel like she's given me individual unhurried attention.
Children (ages 3-11)
Adolescents (ages 12-18)
Toddlers (ages 0-2)