Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 9 - 99 Joined ARC: 2016
Dr. Garcia currently has long wait times for new patients. Please see below for the physicians and advanced practice clinician (APC) she recommends to new patients wanting to transfer or establish care at ARC.
If Dr. Garcia is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
ARC Center Street
ARC South 1st
Dr. Garcia was raised in Los Angeles, CA, and decided to put roots down in Austin with her husband, who is a native of the city. When not at work, she likes to spend time exploring Austin, jogging, and spending time outdoors with her dog. So far, her favorite outdoor spots in Austin are Zilker Park and Lady Bird Lake. She also enjoys reading and exploring art museums and galleries. Dr. Garcia and her husband both love traveling and, as she says, “have a lot of places left to cross off our list!”
“I chose Family Medicine because it allows me the opportunity to get to know my patients over the course of their whole lives. Not only is Family Medicine about treating disease, it is also about disease prevention, health education, and overall well-being. I care about my patients and like to spend time truly getting to know them, because I believe all aspects of their life contribute to their health. This way, together, we can decide the best care plan and help me consistently provide good, evidence-based care.”
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
PrEP, or pre-exposure prophylaxis, is a way for people who do not have HIV to prevent getting HIV. This treatment, designed for people who are at substantial risk of getting HIV infection, consists of taking a pill every day.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Garcia is an incredible doctor, and I am so grateful to have her as a part of my care team. As a disabled mom of a small child, having access to telemedicine was essential for me to quickly get the care I needed.
Dr. Garcia & her Nurse/MA were amazing. Patient and cheerful, even at the end of the day! I Highly recommend Dr. Garcia & her staff.
The doctor was very patient and answered all my questions, good bedside manners
Dr Garcia is so compassionate, kind, and thorough. Even one in the Kyle location helpful and very friendly!
I am always amazed and impressed with Dr. Garcia’s bedside manner. She truly took the time to sit with me during my appointment and listened to every concern I had regarding my healthcare. I almost felt guilty for taking up so much of her time because I know that time is limited. I definitely feel like I was well cared for in today’s visit.
Dr and staff provided excellent services. Had lab work done and it was done quickly.
Dr. Garcia has relocated her practice to ARC Kyle Plum Creek, where she is accepting new patients. Her last day seeing patients at ARC South 1st was Friday, July 1. Read letter.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)