Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Bastrop Ages seen: 0 - 99 Joined ARC: 2022
Dr. Lara currently has long wait times for new patients. Please see below for advanced practice clinician (APC) he recommends to new patients wanting to transfer or establish care at ARC.
If Dr. Lara is your primary care physician, please book your appointment via your ARC MyChart account or call 512-ARC-INFO (512-272-4636).
Dr. Lara grew up in Willis, a small town near Conroe. He lived in the Caribbean, California, and Wyoming, but says he realized “just how good” it was at home in Texas, especially the BBQ! In his free time, Dr. Lara enjoys hiking with his wife and dachshund-terrier mix, Oscar (Meyer), tending to their many indoor plants, low-and-slow grilling – and chasing a young daughter around! Among his favorite local spots are Valentina’s Tex-Mex BBQ, Lady Bird Johnson Wildflower Center, and McKinney Falls State Park.
Studying sociology as an undergraduate opened my eyes to the many inequities of life, including the lack of quality primary care for many Americans. So, when I began medical school, it was with the intention of becoming a Family physician and providing that care to anyone. The family doctor holds a unique place in the lives of their community, and hopefully, makes those lives better. With my patients, above all, I listen. I have found that most people need someone who will listen first and treat later.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
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Breast exams are check-ups, mammograms, and other types of screenings that look for for changes or problems in the breast tissue.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
ARC Family Medicine doctors can perform in-clinic minor procedures.
ARC Family Medicine doctors and advanced practice clinicians (APCs) can provide care, treatment, or referrals to address musculoskeletal issues that cause you pain and discomfort.
Annual pap tests are used to screen for cervical cancer.
Prostate screenings help detect early signs of prostate cancer.
Our physicians and advanced practice clinicians (APCs) are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-308-4311 Fax: 512-406-7397
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. Lara needs to teach classes on bedside manner. I have medical trauma and struggle trusting doctors, but Dr. Lara’s kindness and care shine through so bright, my fears are quashed.
I have been sick with headaches for over a week. I didn’t expect Dr. Lara to be able to quickly find an answer for me. But then he looked at my throat and found signs of strep. I’m so grateful to him for doing a physical exam.
Dr. Lara really cares about his patients.
I was extremely pleased with the attention I received with my health concerns by Dr. Lara. When I arrived home, I realized that I was not asked for my co-payment.
Dr. Lara is a one of a kind doctor that his patients are lucky to have
It was a good visit. Always friendly staff, Dr. Lara , always listens to my concerns and gives me great feedback too. Very happy with this ARC.
Damian G. Lara, MD, Family Medicine at ARC Bastrop talks about pain medications in this recent DocTalk video. Watch.
November 17, 2022 3 min read
ARC is happy to welcome Damian G. Lara, MD, Family Medicine, to the team at ARC Bastrop. Find out why Dr. Lara is happy to be back in his home state of Texas.
March 9, 2022 1 min read
Dr. Lara is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)