Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Available at Multiple Locations Ages seen: 5 - 99 Joined ARC: 2022
Claire grew up in Barre, Massachusetts. When she is not working, Claire enjoys trying new restaurants, running, hiking, and spending time with her family. She has a toddler nephew in Austin, “who keeps me on my toes!”
Learn more about Physician Assistants.
I’ve always enjoyed helping others and interacting with new people every day. I also like the different challenges that medicine presents, as new problems are a great way to continue education. I believe the patient comes first; they know their body best, and I am there to help determine how to keep them doing what they love.
Elbow pain may include discomfort in the area's joints, muscles, tendons, or ligaments.
Learn More
Orthopedic treatment and care for fractured hands and wrists.
Our ARC orthopedics can evaluate and treat your hand and wrist pain.
Injections or shots deliver liquid medications, fluids, or nutrients directly into your body.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
512-454-4561 Fax: 512-406-7330
512-244-9024 Fax: 512-406-7342
Member, American Academy of Physician Assistants
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Staff professional, caring and friendly. Answered all my questions. I did not have a long wait.
PA Claire Kondrotas was very friendly. Listened to issue. Offered future options if pain increased later etc. awesome PA. Would most definitely recommend her should friend or family have issue with hand. Everyone from front desk, to x-ray provider to PA were awesome.
Very personable and professional
Claire was so pleasant to speak with and clearly explained my situation. She's very knowledgeable and came up with a plan to help me in the future.
I love MPT Ortho. My mother, children and myself have been patients over the past 15 years at least. My experience has always been very positive and I’m always well informed on how’s to achieve the best recovery possible.
Claire is just awesome!
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)