Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Christian Wichterman

Christian M. Wichterman, MD, FAAD

Dermatology

4.8 of 5
(433) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Wichterman is currently accepting new patients. Book Now ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581

More Info

Dermatology is a fascinating field within medicine that still relies primarily on a careful physical exam, recognition of patterns, and attention to detail in arriving at the most correct diagnosis. Dermatologists provide a unique perspective to the patient’s medical team, as diagnosing rare conditions requires a broad scope of knowledge that continues to grow over the course of a career. My approach is to carefully review treatment options with my patients to help them find the course that best aligns with their personal situation and belief. It is rewarding to have effective dermatology treatment options and follow the patient’s improvement and the impact it has on their day-to-day life.

Personal Summary

Dr. Wichterman grew up In Springfield, IL. When he is not at work, he enjoys cooking dinner at home, playing the piano, golfing, hiking, and spending time with his wife, Jenny, and dog, Daphne. Dr. Wichterman and his wife enjoy outdoor patios where they can bring Daphne along!

Services Offered

  • Acne Treatment for Adult and Teen Skin
  • Biopsies of Skin Lesions
  • Botox Treatment of Axillary Hyperhidrosis
  • Care for Chronic Skin Problems
  • Diagnosis and Management of Cancer and Other Skin Lesions (suspicious moles, warts, cysts, lipomas)
  • Evaluation, Diagnosis, and Treatment of Hair Loss
  • Intralesional Injections
  • Mole Evalutations and Skin Cancer Screenings
  • Patch Testing for Contact Dermatitis
  • Telemedicine Visits

Professional Positions and Honors

Dr. Wichterman holds these memberships and honors: 
  • Member, Travis County Medical Society 
  • Fellow. American Academy of Dermatology 
  • Diplomate, American Board of Dermatology 
  • Member, Alpha Omega Alpha Honor Medical Society

Recommended Resources

Joined ARC

2021

Education

BA in Biology, Washington University, St. Louis, MO, 2010

Medical School

Washington University School of Medicine, St. Louis, MO, 2015

Residency / Internship

Mercy Hospital, St. Louis, MO, 2016
BJC HealthCare and Washington University School of Medicine, St. Louis, MO, 2019

Certification

Board Certified in Dermatology

Comments or Questions?