ARC After Hours Clinics are open on Thanksgiving Day, Friday evening, and through the weekend.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
Eligible U.S. residents can apply for and make changes to their Medicare plans from October 15 – December 7. Medicare is a health insurance plan for people ages 65 and up, or those with certain conditions or disabilities. It is important to know your options and pick a plan that lets you keep your ARC care team.
Medicare patients at ARC are 7.5% less likely to use the ER than other patients across the nation.
Tips for patients
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Bee Cave Ages seen: 0 - 18 Joined ARC: 2024
If you have received a letter from UnitedHealthcare (UHC) stating that Carla J. Thompson, MD, FAAP, is out-of-network, please be informed that refers to her former practice. Carla J. Thompson, MD, FAAP, remains in-network, and you may continue to see her without any changes to your coverage.
Dr. Thompson grew up in Arlington, TX, and has been practicing pediatrics in Austin since 2010. In her free time, she enjoys spending time with her husband and four children. They keep her busy with their many sports and activities. She also enjoys walking, reading, cooking, and gardening. Her favorite family memories are made traveling with her family and spending time on the lakes and trails around Austin.
I was fascinated at a very early age by my aunt’s stories of her career in the newborn nursery, and I never looked back! I believe that listening is the greatest skill in a pediatrician’s tool belt, and I find joy in walking alongside parents through the journey of parenthood.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Learn More
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and APCs cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-676-2500 Fax: 512-406-7377
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Love Dr Thompson she is the best!
Everyone was friendly and helpful! Dr. Thompson was great. She answered all our questions and was extremely calm and kind.
Dr. Carla Thompson has been AMAZING to my children from our very first visit in 2023. She is the gold standard!!
I love Dr Thompson, Dr Lye and nurse. I'm happy to keep seeing them because they really care. I'm concerned that ARC might not leave a lot of time for the docs to visit with patients though so if we just get rushed in and out then we would have to find another place. I'd be concerned about retention with your doctors too because they are stellar and should have a stellar work environment.
Dr. Carla Thompson was awesome! My daughter was as not cooperating at all, and Dr. Thompson brought toys to help her with her nerves. So sweet! Very professional, fast service too.
I disliked evething except the Doctor
Please welcome Austin Regional Clinic’s new physicians and APC and find out which specialists are transferring to new locations.
August 30, 2024 1 min read
We are pleased to announce the introduction of Sports & Musculoskeletal Medicine at ARC Bee Cave and the expansion of Pediatrics.
August 26, 2024 1 min read
Welcome to the Pediatrics team at ARC Bee Cave!
July 31, 2024 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)