Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC South 1st Specialty and Pediatrics Ages seen: 1 - 99 Joined ARC: 2016
Brian Watabe likes to stay active by playing soccer, swimming, and running. He also enjoys cooking, playing piano, being active in his church, and discovering new restaurants with his wife.
Learn more about Physician Assistants.
I chose a career in medicine when I was a child. I cut my hand in the aftermath of an earthquake, and the surgeon allowed me to watch as he repaired it and taught me about the various structures in my hand. I strive to know my patients on a personal level and educate them on their disease processes, so we can work together in making decisions about their care.
Our ENT specialists can help treat your voice problems through consultation, medicine, or surgery (if necessary).
Learn More
ARC offers evaluation and management of thyroid nodules and cancer.
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
ARC offers treatment and care for disorders of the head and neck.
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
Treatment and care for acute and chronic sinus conditions.
Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
An ultrasound-guided biopsy of thyroid can help locate a nodule or abnormality within the thyroid.
Ultrasounds can be used to assess head and neck disorders.
ARC ENT providers offer diagnosis and treatment for voice disorders.
512-443-1311 Fax: 512-406-6266
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Listened to our issues. Provided appropriate solutions and recommended appropriate lab test and medications if needed. My Son and I both went and we were checked in and in an exam room in just a few minutes and they had a packed house. Probably less than an hour in total. Lab results were on My chart by the time we got home. Very pleasant experience.
Watabe, PA- C gave me the Epley maneuver exercise instructions and Balance Exercises instructions for my vertigo and losing balance problem. He explained that my right ear pain was related to jaw pain by showing me and told how to take care of this pain. Because of all of this I liked today’s visit with Watabe.
Very pleasant visit, problem solved.
Everything went well. I had a great Dr.
My experience was very positive. The doctor was professional and friendly. He was thorough but did not rush us. He explained everything and was patient.
I liked the fact that he took his time with me, explaining in detail what he was going to do. He also explained what to expect going forward as far as possible treatment. I was very pleased with him in general.
Brian Watabe, PA is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)