NormanMD, 24/7 on-demand urgent care powered by ARC, provides access to adult medicine and pediatric physicians and advanced practice clinicians (APCs) all year round—even during the holidays.
Text messages regarding appointment confirmations, personal health, and registration will now come from SMS code 27903. Read more.
Open enrollment for Affordable Care Act plans available through HealthCare.gov is from November 1 to January 15. Keep your ARC care team by choosing from insurance plans we accept: Aetna, Ambetter, Blue Cross, Blue Advantage, MyBlue, Moda, Sendero, and UnitedHealthcare Exchange Plan.
All insurance plans accepted by ARC, including government plans, are listed online at ARCInsuranceInfo.com.
If you have received a letter from UnitedHealthcare (UHC) stating that any of the providers listed below are out-of-network, please be informed that refers to their former practice. The following physicians and APC remain in-network at ARC, and you may continue seeing them without any changes to your coverage:
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Far West Ages seen: 0 - 99 Joined ARC: 2021
Dr. Robinson grew up in Austin, and when he’s not working, he enjoys outdoor sports like fishing and running. He also likes spending time with his family and reading a good book. Among his favorite area locales are Barton Springs Pool and the Salt Lick for barbeque!
Learn more about Doctor of Osteopathic Medicine (DO).
I love the broad spectrum of care available to family medicine practitioners, and the relationships that develop with my patients. I have found that being an active listener and genuinely caring about the patient in front of me helps lead to a more accurate diagnosis, and a more satisfying experience for both of us.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-346-6611 Fax: 512-406-7315
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Review of medical history, direct & open dialogue, and ability to ID illness quickly w/ Dx & Rx for symptoms’ resolution.
Great nurse and physician. The physician was very knowledgeable and caring and helping. He explained why I’m having the symptoms I’m having and made sure to explain and not just brush me off. He took time to ask me questions and let me know if there was anything else bothering me. Most doctors just wanna go in and out but he was very helpful and I’m appreciative he is at arc.
Excellent bedside manner, thank you for your kindness
My visit went well and all at ARC were nice and informative. Thanks for encouraging your staff and Dr’s to be personable and listen to patients.
Doctor Robinson and the nurse were excellent, good listeners and made my wife and myself comfortable and confident that they are addressing our concerns
Dr. Robinson was very congenial, and a good listener He gave me simple information and suggestions as to how I could address my reflux issues. He Signed me up to have blood work done, which I had immediately following the appointment and I was amazed to receive my test results during the night
We are pleased to announce that Brandon S. Robinson, DO, Family Medicine has joined the Same-Day Care team at ARC Far West. Dr. Robinson’s tip health tip is to be 1% better! Find out why.
November 10, 2021 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)