Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Cedar Park Building C Ages seen: 21 - 99 Joined ARC: 2020
Dr. Rajan grew up in Bentonville, Arkansas. In her free time, Dr. Rajan enjoys exploring nearby trails and spending time with her family. When she is on vacation, Dr. Rajan says, “you can most definitely find me at a beach!” One of her favorite Central Texas locales is Mozart’s Coffee Roasters in Austin, where she loves “watching the sunset with a cup of coffee and a sweet treat.”
I cannot remember a time when I did not want to be a doctor. I love every aspect that medicine has to offer: the science, the research, and most importantly, the patients. I believe honest communication is the key to maintaining the patient-physician relationship. I strive to keep an open conversation and have a team-based approach for the best outcome for my patients.
An annual wellness exam helps you touch base with your ARC physician or advanced practice clinician (APC), address health issues, and talk about preventative measures for you.
Learn More
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medicare Wellness physician or advanced practice clinician (APC) at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
Preventive health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-259-3467 Fax: 512-406-7303
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Satisfactory. Got good advice of my problem. Overall my visit is ok.
Nurse was amazing. She is super personable and made me feel at ease. Dr. Rajan was thorough and made sure all my questions were answered.
My visits with my provided always meet my expectations and her staff as well.
They are all very nice and friendly. The doctor and the nurse are very professional.
I am very satisfied with the care, kindness and efficiency of Dr. Aswini Rajan. The entire ARC team is friendly and the service is fast. Thank you!
All issues we re addressed.
Dr. Rajan is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)