Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Arielle DuBose

Arielle C. DuBose, MD, FACS, FASCRS

General Surgery

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. DuBose is currently accepting new patients. ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581

More Info

“I was a freshman in college trying to decide what to do with my life when I saw a picture in Time magazine of an American doctor treating a wounded Afghan soldier. It made an impact on me. I love the idea of contributing to the world in a way that supersedes political or geographical boundaries or socioeconomic divides. The Afghan soldier didn't care what side of the war his doctor was on, he was just scared and injured and trusted the doctor to help him. I decided then to pursue a career in medicine. In my practice, I put the patient's quality of life at the forefront of all considerations. They get to call the shots when it comes to their health care, because only they know their true experience and struggles. I find joy in working together with a person and their family to create a treatment plan that suits their unique situation.”

Personal Summary

Dr. DuBose grew up in Houston, and when she is not at work, she can be found outside with her two young daughters and her partner, Travis. The family lives on acreage and loves working around the property and “watching the wildlife come in each morning and evening.”  Dr. DuBose has a lifelong love of riding horses – dressage, jumpers, reining, and trailriding – and they have “an amazing pony” that her daughters ride with her leading them through the beautiful hill country around their home. Dr. DuBose is active in the Episcopal church. She plays the violin in a symphony or chamber music setting, but also loves to “fiddle in a band or at the occasional front-porch jam session!”  Among her favorite locales are floating the river with family/friends, getting dinner and margaritas at the Gristmill, then going to a show at Gruene Hall.

Services Offered

Professional Positions and Honors

Dr. Dubose holds these honors and memberships: 
  • Member, Travis County Medical Society 
  • Fellow, American College of Surgeons
  • Fellow, American Society of Colon and Rectal Surgery 
  • Member, American College of Surgeons 
  • Member, American Society of Colon and Rectal Surgeons 
  • Member, International College of Surgeons 
  • Winner, Pennsylvania Society of Colon and Rectal Surgeons Award, American Society of Colon and Rectal Surgeons Meeting, 2016 
  • Best Teaching Faculty Award, Surgery, Louisiana State University Health Science Center, 2020-2021

Recommended Resources

Joined ARC

2022

Education

B.A. Wellesley College, Wellesley, MA, 2003
B.A. in Humanities, The University of Texas at Austin, 2005

Medical School

University of Texas Medical School at Houston, TX, 2010

Residency / Internship

Louisiana State University Health Science Center, Shreveport, LA, 2015

Fellowship

Fellowship in Colorectal Surgery, Florida Hospital Orlando, Orlando, FL, 2016

Certification

Board Certified in General Surgery and Colon and Rectal Surgery

Comments or Questions?