Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Available at Multiple Locations Ages seen: 10 - 99 Joined ARC: 2015
Dr. Gibson only sees patients for illness and injury. Patients should always follow up with their primary care physician (PCP).
When she’s not at work, Dr. Gibson is busy running her household. She enjoys the Texas Hill Country roads and parks.
Learn more about Doctor of Osteopathic Medicine (DO).
My mother is a nurse, and I could not imagine choosing a career other than medicine. I enjoy family medicine for the variety and the relationships with growing families. My goal is to provide exceptional care in an expedient manner for patients with healthcare needs when their primary physician is not available, and to treat all patients as if they were my own family.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1608 Fax: 512-406-7325
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Gibson completely listened to all of my concerns. They were fully addressed and I felt well taken care of
Convenient, caring, competent care!
Dr Gibson was very attentive and explained medication choices in regards to interactions with my meds.
Dr was thorough and knowledgeable. Front desk staff is ALWAYS POLITE AND HELPFUL
Dr Gibson was great. That was my first experience with a video call and it was a perfect solution.
Great point of contact interaction.
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Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)