Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Round Rock Ages seen: 0 - 99 Joined ARC: 1999
Dr. De La Cruz was born in Cuba and raised in New Jersey, but has been a proud Texan since 1990. He enjoys spending quality time with his family, friends, his dogs Blue, Oliver, and Chili Dog (a miniature dachshund), and reading.
My focus in treating hearing loss is not merely to fit you with hearing aids, but to comprehensively address your communication needs.
A comprehensive diagnostic hearing evaluation is a full assessment of your hearing ability.
Digital hearing aids are state-of-the-art devices designed to produce an exact duplication of sound, delivering clear and precise sound quality. With personalized fittings and advanced technology, we ensure an improved hearing experience tailored to each individual's needs.
You can protect your hearing with custom-made hearing protection ear molds or ear plugs. Ear molds are custom-made in-the-ear devices that protect your hearing with noise-canceling abilities and channel and amplify sound.
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ARC audiologists can help you find the proper ear protection to keep you going in you're creative environment.
Evaluate your needs to improve your ability to communicate with the world around you and explore treatment options with an ARC audiologist.
Hearing aids can be customized to your hearing needs and lifestyle with the goal to make your hearing sharper and last longer. ARC offers a 30-day trial period with unlimited visits to help ensure a proper fit.
ARC offers personalized solutions to improve hearing and enhance the quality of life for young patients.
Hearing evaluations and hearing tests help determine if you are experiencing hearing loss and its severity.
ARC offers a wide selection of hearing protection systems to preserve and protect your hearing. We offer custom and universal fit devices to satisfy your level of comfort.
Audiologic, or hearing rehabilitation and counseling, aims to help you relearn the hearing abilities you may have lost due to hearing loss.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-244-9024 Fax: 512-406-7342
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr. De La Cruz was very very nice and knowledgeable almost can’t wait for my next appointment. 😀
Dr DeLaCruz was knowledgeable and explained things to me very well.
Dr. De La Cruz could not have better! He went way beyond a hearing test of which I really enjoyed!
Wasted my time
Audiologist Angel de La Cruz was excellent at explains the process and the results of the heart test. He is very pleasant and courteous. It was less stressful having the hearing test done Thank you
Dr Del la Cruz was very helpful and explained my hearing problem
One more week to vote for the Austin American-Statesman’s “2024 Austin Community's Choice Award” finalists!
June 10, 2024 < 1 min read
Going to SXSW? Read our audiologists’ tips to keep your ears safe and protect your hearing.
March 13, 2023 2 min read
Drs. Michael F. de Lota and Sunaina Suhag were named “Best” in the Austin American Statesman/Austin 360 “2022 Best of the Best” - thanks to YOU! Read more.
September 19, 2022 1 min read
Dr. De La Cruz is currently accepting new patients at:
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)