Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Float Physicians and APCs Ages seen: 15 - 99 Joined ARC: 2018
Dr. Walters only sees patients for same-day illness and injury visits at ARC clinics as needed. Patients should always follow up with their primary care physician (PCP).
Outside of work, Dr. Walters is an outdoorsman and sports enthusiast – he enjoys running, swimming, surfing, camping, golf, frisbee, basketball, baseball, football, and rooting for the Orioles, Commanders, and Terrapins. He also enjoys hanging out with his wife and 3 unruly children. His favorite local spot? 'Pinthouse Pizza!''
I practice Family Medicine because every day in clinic, I get to meet new people from all over the world. I get to hear their stories, meet their families, and help them heal. In some cases, I get to see them again and again, building trust and respect while forming meaningful relationships. To me, there is nothing more rewarding. My practice philosophy is best summarized in the words of William Osler:’ It is much more important to know what sort of patient has a disease than what sort of disease a patient has.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
Learn More
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-272-4636 Fax:
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Love it especially the Doctors
Dr. Walters listened to me and was amazing.
I am very satisfied with the front staff-always dedicated and professional. I am also very impressed with medical staff and their support. What is impressive is their politeness. Kudos to you.
I thought I was going to have to go to the ER because I felt so sick but then I had a friend say to just see if I could get an appointment and I was able successful. Dr. Walters was patient and listened to all my symptoms before diagnosis. He was great.
I arrived at 1:50, was in the room by 1:55 and the doctor saw me at 2:00 just like my appointment was scheduled for. So thankful for quick and easy appts and helpful doctors!
What I liked about my appt. That I didn’t have a long wait. It was in and out. I was very pleased.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)