Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Center Street Ages seen: 0 - 18 Joined ARC: 2020
Dr. Soza grew up in Fulshear, TX, a small town outside of Houston. When she is not working, she “thoroughly enjoys” playing with her dog, Ruby, who is now considered a senior “but just as feisty as the day I got her.” Dr. Soza also enjoys trying new food, salsa dancing, and fantasy novels. Being relatively new to Central Texas, she considers Lake Travis “absolutely beautiful,” and also has fond memories of floating the Frio River and camping at Garner State Park in the Texas Hill Country.
I chose to be a doctor because I wanted to be able to help people and have a lasting impact on their lives. I still remember some of the things my pediatrician advised me to do, and wanting to have that kind of lasting effect, I felt pediatrics was the best specialty for me. Every step along the way has proven to be true. In my practice, open and honest communication, while keeping education of both the child and parents at heart, leads to the best care.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
Many of our trusted ARC pediatricians offer pediatric ear piercing in a comfortable, clean, and safe environment.
A flu vaccine can help prevent flu-related visits each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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OPTIFAST® is a physician-supervised, total meal replacement program, and is a thoroughly studied, medically created liquid formula plan to help you lose weight and improve your health.
Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, Ob/Gyn, advanced practice clinician (APC), or care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents with specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
Our dedicated pediatricians and advanced practice clinicians (APCs) offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. ARC doctors and advanced practice clinicians (APCs) can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors and advanced practice clinicians (APCs) cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
737-404-0347 Fax: 512-406-6295
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
As always, everyone was friendly and informative!
Dr. Soza is an amazing Doctor. We chose our new insurance plan based on if she took it, so you know she is good. Lol
Dr. Soza was amazing and answered all of our questions regarding the arrival of our newborn and what recommendations she had. We are excited to have her as our pediatrician for our new baby girl coming soon.
I love everything everyone was very nice and helpful
I love my daughters doctor and all the staff I deal with at this location. Everyone is super attentive and friendly, even when they are busy with phones or dealing with a line of patients.
I’d would liked to seen the doctor, not just call
In this new video, Amanda V. Soza MD, Pediatrician at ARC Center Street Clinic, talks about causes and prevention of Sudden Infant Death Syndrome, or SIDS. Dr. Soza shares safe sleeping practices that help to prevent SIDS.
October 25, 2021 2 min read
ARC is excited to announce the opening of our second location in Kyle, ARC Center Street, today, September 1, with Family Medicine and Pediatric physicians and an onsite Lab. The new location is ARC’s second clinic in Kyle.
April 13, 2023 < 1 min read
Dr. Soza is currently accepting new and and established patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)