Starting on December 20, 2024, ARC will discontinue sending text messages from SMS code 75442. Text messages regarding appointment confirmations, personal health, and registration will be streamlined and be sent from 27903 to all patients who are opted in for text messages.
How will this affect you?
- You will no longer receive ARC text messages from the SMS code 75442.
- Text functions previously sent from 75442 will now come from SMS code 27903.
- The patient experience for appointment confirmation, form collection, and registration will be streamlined into MyChart features such as Pre-Visit steps, messaging, or form signatures for all patients, regardless of whether you have an active MyChart account or not.
What to do
- Make sure you are opted in for text messages. You can opt in by sending the word START to 27903.
- Make sure we have your correct mobile phone number.
- If you have ARC MyChart: Navigate to [Your Menu] > [Personal Information] to review and edit your phone number.
- If you do not have ARC MyChart: Confirm your phone number when you schedule your next visit.
- Set up ARC MyChart. Sign up at your next appointment or call ARC MyChart Support at 512-272-4357, Monday to Friday, 8:00am to 5:00pm for an instant activation link.
For more information on text messages sent from ARC and how you can opt in, go to ARCmessages.com.