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For additional help, call MyChart Support at 512-ARC-HELP.

MyChart Tips Highlights

All MyChart Tips

Access and print vaccine records

ARC MyChart lets you stay up-to-date with you and your family's vaccines on MyChartARC.com or the MyChart app. Don't have the app? Download it from the App Store or Google Play today.

View and print your vaccine record

  1. Log into your ARC MyChart account.
  2. Click on Menu and scroll down to My Record, then click on Immunizations.
  3. Click on the link "Click here to print your vaccine record for school or work."
  4. To print from the MyChart website: click on the printer icon to open a printer-friendly version, then click "Print This Page" to print or save the document as a PDF to your computer.
  5. To save from the MyChart App: Take a screenshot of the record and save to Photos on your mobile device.

Find and print a family member's vaccine record

  1. Log in to your ARC MyChart account.
  2. Access the family member's account by clicking your profile in the upper right corner, and select the account.
  3. Click on Menu and scroll down to My Record, then click on Immunizations.
  4. Click on the link "Click here to print your vaccine record for school or work."
  5. To print from the MyChart website: click on the printer icon to open a printer-friendly version, then click "Print This Page" to print or save the document as a PDF to your computer.
  6. To save from the MyChart App: Take a screenshot of the record and save to Photos on your mobile device.

Request access to a child or family member's ARC MyChart account

Click here to learn how to request access to a child or family member's MyChart account.

Please feel free to call ARC MyChart Support at 512-272-4357 Monday-Friday, 8am-5pm for any additional questions or assistance. Thank you for using ARC MyChart.

Access your COVID-19 information in ARC MyChart

ARC MyChart centralizes your COVID-19 test results and vaccinations in one easy place. Continue reading to find out how to view it on the app or the web site.

Get information on how to access your COVID-19 digital records via QR codes.

How to access the COVID-19 information screen on the ARC MyChart app

  1. Make sure your app is up to date!
    • If you have automatic updates enabled, your phone will update on its own.
    • If you do not have automatic updates enabled, find the app in the App Store or Google Play store and update the app manually.
  2. Log in to your ARC MyChart Account on the app on any mobile device.
  3. Tap the Menu icon.
  4. In the My Record section, tap COVID-19.
  5. If you were vaccinated at ARC, or if you provided us your vaccine record, you will see your vaccine dates and information. If you still need your 2nd dose, you can see when it is due.
  6. Your recent COVID-19 test results are available from this same screen.
  7. You can also find helpful resources for caring for yourself or a loved one.

How to access the COVID-19 information screen in ARC MyChartARC.com

  1. Login to your ARC MyChart Account.
  2. Click Your Menu at the top of the navigation.
  3. Click COVID-19 in the My Record section.
  4. You will see your vaccine information and past results. Links to COVID-19 resources will be on the right. You can click the gray arrow to navigate to your test results to view or print a more detailed version.

After visit summary in MyChart

The After Visit Summary (AVS) is easier to read with a newly organized format.

How to find your After Visit Summary (AVS) in ARC Mychart

  1. Navigate to Visits → Upcoming & Past Visits.
  2. Click on a past visit to view the AVS. If the AVS was printed at the office visit, it now appears as a PDF in a floating window when clicked.

Schedule an annual exam with an Ob/Gyn in MyChart

How to directly schedule your Annual Exam with your OB/GYN physician.

You can schedule your annual visit or other appointments with an ARC OB/GYN through ARC MyChart on the website or in the app.

  1. Log in to your ARC MyChart Account.
  2. Navigate to Visits.
  3. Click on Schedule an appointment.
  4. Choose Obstetrics and Gynecology (Ob/Gyn).
  5. Answer the scheduling questions and choose the reason for your visit. Please note that some concerns do still require phone scheduling, and you will be directed to call the clinic for assistance.
  6. Choose your preferred location or select "Any Location".
  7. Choose your preferred provider or select "Any Provider".
  8. Choose your preferred date and time.
  9. Verify or update your insurance information.
  10. Verify your appointment details, then type in your reason for the appointment. Click Book Now to finalize the scheduling process.

Change demographics information in MyChart

How to update your personal information, such as address, phone number or email in ARC MyChart

  1. Hover over the Profile Icon and click on [Personal Information].
  2. Click the [Edit] button in the area that needs to be modified. You can modify your contact information, such as address and phone number, or personal details, such as preferred name and language.
  3. Click [Save Changes].

You can even add an emergency contact. In the Family & Friends section, just click the [Add Relationship] link.

Find COVID-19 digital records via QR codes and health wallets

As you start to go back to work, travel, or attend events such as a concert or sporting event, you might be asked if you've been vaccinated for COVID-19 or if you have recent test results. You can share your information quickly, easily, and securely, right from MyChart or a separate health wallet.

Does my digital record show the Covid-19 booster too?

If you have had a COVID-19 booster, the digital record displays if the CDC has recommended the booster for you. At this time it appears on your digital record only if you are 50 or older and are at risk for severe COVID-19.

Can I access a digital record of family and friends?

If you have caregiver or proxy access to a child or an adult patient, you can navigate to their account after you log in and download their QR code, print a PDF, or save their QR code to a Health Wallet as described below. You cannot view the digital record for proxies using the pre-login function.

How to access COVID-19 digital test results and vaccination history MyChart pre-login

When you have completed your COVID-19 vaccination, you easily access your COVID-19 vaccinations and test results without logging in to MyChart.

  1. From the COVID-19 feature, select [Learn More] from the top banner. You will only see this banner if you have completed your COVID-19 vaccination series.
  2. Follow the prompts to turn on the COVID-19 Status Preview. You can always turn this off later in Account Settings.
  3. The COVID-19 Status Preview appears at the bottom of the login page. When you tap Show Details, you can see your legal name, date of birth, COVID-19 vaccinations, and most recent COVID-19 test result. You can also generate QR codes. When you tap QR codes, two scannable QR codes are generated: one for any valid COVID-19 vaccinations on file, and one for your most recent COVID-19 test result.

How to generate a COVID-19 digital vaccine and test record from the MyChart app

  1. Select the COVID-19 icon from your top-left corner of the app, it looks like a QR code (barcode) with a Coronavirus icon.
  2. To generate a QR code that can be scanned by whoever requests it, click QR Codes. If you have both COVID-19 vaccinations and test results on file, you'll have separate barcodes for each of them, and you can choose whether to allow someone else to scan only one or both.

How to download a PDF document with your COVID-19 vaccination from your MyChart app or computer

From MyChart app:

  1. Select the COVID-19 QR code icon from your app.
  2. Select [Download/Export] and then Download vaccination PDF. You can then save the PDF to your mobile device. You can only print it from your computer.

From MyChart website:

  1. Click [Your Menu] and select COVID-19 in the My Record section.
  2. Select [Download/Export] and then Download. A message will display confirming the download; click the Download button and a copy of your information is downloaded to your computer. You can only print the download from your computer.

How to download COVID-19 and health information to a health wallet app

What is a health wallet?

Health Wallets are apps that allow you to:

  • Store your most recent COVID-19 information in a digital wallet
  • Present your COVID-19 information offline when needed
  • Keep healthcare information from various sources in one app

From MyChart app:

  • From the MyChart menu, select the COVID-19 icon from your app.
  • Select Download/Export.
  • A series of screens appears to help you verify that you have another app installed on your device into which you can export your information.
  • Then, another screen appears to show the data you can share.
  • If you have both COVID-19 vaccinations and test results on file, a checkbox appears for each one.
  • Select the checkbox for the information you want to share with the other app, and then click Export.
  • Select the app into which you want to export your data and follow the instructions in that app.

From MyChart website:

  • If you have both COVID-19 vaccinations and test results on file, a checkbox appears for each one.
  • Select the checkbox for the information you want to share through the other app.
  • Then, click Export. A copy of your information is downloaded to your computer or device. You cannot view your smart health card until you complete the next step.
  • To import it into another app, go to that app on a mobile device and follow the app's instructions.

How to print your COVID-19 results or vaccine record from the ARC MyChart Website

  1. After logging into your MyChart account, select the Your Menu icon and search "Test Results" or scroll to "Test Results."
  2. Select your COVID test, and click on the printer icon on the top right to print.
  3. Your printout will have your date of birth, name, and recent results.

Find and complete online check-in in ARC MyChart

What is eCheck-in in ARC MyChart?

eCheck-in lets you update your personal and health information, and sign necessary paper work prior to arriving at your appointment. Please note that you will need to still present yourself at the check-in desk to complete the process and notify staff you have arrived.

How does eCheck-in in ARC MyChart work?

On the appointment confirmation page, you will see section that says, "You can save time at the clinic by completing the following tasks in eCheck-In:"

Click the Update Information button to start the process, and follow the instructions on each page.

You are allowed to start the eCheck-in process 3 days prior to your visit. Note that it will be unavailable starting one hour before the appointment.

How to use fast pass for the wait list in MyChart

Introducing a new feature for patients on a wait list. We are piloting with specific doctors in Dermatology, Gastroenterology, & Rheumatology. If an appointment becomes available, you'll get an opportunity to claim it and rebook for an earlier time automatically – It's your personal ARC Fast Pass!

What is a fast pass in ARC MyChart?

Fast pass is a unique appointment offering system that allows patients on a wait list to claim recently cancelled appointment times for certain specialties.

How does fast pass in ARC MyChart work?

Patients that are on a wait-list for a sooner appointment will receive a notification from MyChart. Upon receiving the message, patients can then log in to the MyChart website or MyChart mobile app and claim the offer if it is still available, or decline the offer to keep the original appointment and wait for another offer.

Upon logging into MyChart you will see the notification on the home page.

How to get on the waitlist in ARC MyChart?

Patients in eligible specialties & locations can be placed on a waitlist one of two ways:

  1. An ARC Scheduler places the patient on a waitlist
  2. Patients can add themselves to the waitlist via MyChart

MyChart waitlist activation:

  1. Navigate to the "Upcoming & Past Visits" page via the Visits tab
  2. Select the appointment you would like to be placed on the waitlist for
  3. Under the appointment date and time there is a Wait List request link

Click the link "Get on the Wait List" and the patient will automatically be added to the waitlist.

Link health information with Happy Together in MyChart

What is Happy Together in ARC MyChart?

Happy Together allows you to see your MyChart health information from your other active MyChart accounts all in one place.

How does Happy Together in ARC MyChart work?

Link accounts by going to [Profile] > [Manage My Accounts].

What can I see when I link MyChart accounts through Happy Together?

When you link your accounts, you can see:

  • Allergies
  • Health Issues
  • Medications
  • Test Results
  • Appointments and Visits*
  • *your account at the other organization must be active to view test results and visits.

If you see this icon:Happy Together screenshot icon, that means that the information you are seeing is from another organization. You can hover over this icon to see which organization has the information on file. It will also show you that provider's contact information.

Will I get notifications from providers outside of ARC?

When you have notifications from another provider, you will see them through ARC MyChart as well.

If you have Caregiver Access to a child or other family member through ARC MyChart, you can also see their information from other organizations if you also have caregiver access to them there.

Each organization uses MyChart a little differently, so what you can see or do through this new function depends on each organization's settings.

Health history questionnaires in the MyChart app

Dermatology, Gastroenterology, General Surgery, Podiatry, & Rheumatology Health History Questionnaires are available for completion in the MyChart mobile app - iOS Screenshots appear to the left and Android screenshot appear to the right.

How to find Health History Questionnaires in the MyChart App

  1. You will receive your Appointment Scheduled message via your MyChart Inbox which will include the following instructions for accessing the History Questionnaire. Instructions will detail how to access your questionnaire from a desktop computer as well as from your mobile device.
  2. Open the MyChart app, log in, and select the Questionnaires icon.
  3. You may also reach your questionnaire by selecting the Appointments Icon.
  4. Touch the appropriate appointment, and then select the Answer icon under the "Getting Ready for This Appointment" heading.
  5. After selecting the 'answer' or 'questionnaires' icon, click on Health History.
  6. Answer all questions.
  7. When complete, submit your questionnaire by selecting the Submit Questionnaire button. If you are not finished but would like to complete the questionnaire at a later time, you may select Finish Later instead.
  8. In iOS only, you can go also back and verify that your questionnaire is complete by navigating back to the Questionnaires icon. Android will not display completed questionnaires.

Schedule Medicare wellness visits in MyChart

Medicare patients who are MyChart active can now schedule their Medicare Wellness visits conveniently via MyChart direct scheduling. This visit type will only display for current Medicare MyChart users; non-Medicare MyChart users will not have the Medicare Wellness visit option available.

Note: Patients will only have the option to book a Medicare wellness visit with a dedicated Medical Wellness Provider.

How to schedule Medical Wellness Visits in ARC Mychart

Medicare MyChart users can select multiple dates, locations, and Medical Wellness Providers to find the appointment that works best for them. Patients can view available slots up to 90 days in the future.

Note: Patients will only be able to book a Medicare Wellness Visit if their last Medicare Wellness Visit was greater than 276 days ago.

Messaging in MyChart

We have made getting in touch with us even easier by improving our Messaging options in ARC MyChart. With ARC MyChart Messaging, you can send a message to your care team or customer service, request a prescription renewal, even receive referral letters from your doctor.

How to use Messaging on ARC MyChart

  1. Navigate to Messaging, hover your mouse over the [Messaging] Icon to view your messaging options.

How to send a message to your provider/care team in ARC MyChart

Ask your care team a simple medical question that doesn't require an immediate response.

  1. Select Medical Question
  2. Read the "Message Your Care Team" Disclaimer and click on the "I accept and understand the above explanation" button.
  3. Select Your Recipient and Subject
  4. Type your Message. *There is a 500 character limit for messages.
  5. Once you are done composing your message, select Send. Your message will be forwarded to your care team.

How to send a customer service request in ARC MyChart

Ask questions related to a bill or insurance, get MyChart help, or give us feedback.

  1. Select Customer Service Question.
  2. Type your Subject and select a subject category from Regarding.
  3. Type your Message. *There is a 500 character limit for messages.
  4. Once you are done composing your message, select Send. Your message will be forwarded to your care team.

How to request a prescription renewal in ARC MyChart

Request a prescription renewal from your doctor's office.

  1. Select Rx Renewal Request.
  2. Select the medication(s) you would like to renew. When you choose a medication, you will be able to enter comments for that medication. Please contact your pharmacy for a prescription refill.
  3. Select Send.

How to access referrals in ARC MyChart
Easily access and print your referrals.

  1. Select Referral Message.
  2. To view the details of a referral, select the link in the Referred By column.
  3. To ask a question about a referral, check the box next to the referral and select Referral Question.
  4. Write your question/message. *There is a 500 character limit for messages.
  5. Select Send.

How to access letters in ARC MyChart

Read, download, or print completed referrals, doctor's notes, and other communications.

Completed referrals, doctor's notes, and other communications will be listed under "Letters".

  1. Select Letters.
  2. To choose a letter, select the link in the Date Column.

How to check nurse call history in ARC MyChart

Displays calls between you and your care team as well as communication between the provider and clinical staff regarding your care. The details from inter-clinical calls may not display.

  1. Select Nurse Calls.
  2. To view details for a specific call, select that call. By clicking on it.

Do you have the MyChart App?

You can send a message to your provider through the app! *Not all messaging options are available on the app.

Find your plan of care in MyChart

You now can see your full plan of care from multiple doctors and visits on one page.

How to find your Plan of Care in ARC MyChart

  1. Navigate to Health → Plan of Care.
  2. This section includes Goals that a physician can record in your record, a calendar that will highlight upcoming appointments, and your preventive care reminders.

Update the ARC MyChart app

All ARC MyChart users must update their MyChart mobile app to the newest version by 4/26/22.

Austin Regional Clinic takes patient privacy very seriously, and we work to ensure that your Protected Health Information remains secure. The newest version of the MyChart app has important security updates to make sure your information continues to be protected. You will not be able to access the app after April 26 without the update.

Only the iPhone 6S and up and Android 5 and up can upgrade to the latest MyChart version.

How to update the ARC MyChart App

iPhone or iPad: In order to update to the newest app version, you must be on iOS14. The iPhone 6S and later is able to upgrade to this iOS version, however iPhone 6 and older cannot. If your device cannot upgrade to iOS14, you can still access your MyChart through your phone's browser – Google Chrome or Safari - at mychartarc.com.

Android: Android devices on Android 5 or newer can upgrade to the latest operating system, and update the MyChart app.

How to Update the ARC MyChart App

If you have automatic updates enabled, you may not need to take any action. If you do not have automatic updates enabled, follow the instructions below.

  1. Go to the App Store or Google Play Store on your mobile device.
  2. Search for MyChart, and click Update. The correct MyChart app icon has a red folder with a heart on it.
  3. If you have the latest version the update button will instead say Open, and there is no further action needed. If you are prompted to update the app, please do so.

Please feel free to call ARC MyChart Support at 512-272-4357 Monday-Friday, 8am-5pm for any additional questions or assistance. Thank you for using ARC MyChart.

Use online bill pay in MyChart

If you are a guarantor for their account and have a balance, you can access MyChart Billing to pay bills, view past statements, set up paperless billing and view an outstanding balance.

How to find Online Bill Pay in ARC MyChart

    1. After login, the patient navigates to [Your Menu] and clicks Billing Summary.
    2. If a patient is a guarantor AND has a balance on their account, they can click View Details & Pay Bill.
    3. The Account Details page will display. They can click the Pay Now button to pay the bill.

If you have multiple visits with outstanding balances, you can choose which visit to apply payment to.
ANYONE can still pay a bill online from an invoice with a guarantor account # at www.ARCbillpay.com.
You can pay a bill online by using a credit/debit card or check.

Paying with a check in ARC MyChart

There are three groups of numbers at the bottom of every check that you'll need if you're paying by check in MyChart. Here's what they mean:

  • The first group of numbers is the routing number.
  • The second group of numbers is the account number.
  • The third group of numbers is the check number.

Please make sure to enter your check information correctly or the payment will not be processed.

Request access to a child's or adult's MyChart account

It is now easier for parents to request proxy access to their child's MyChart account, or for an ARC patient to invite their family member or caregiver to view their records. You can just fill out and submit an online request right from your MyChart account.

Just log in to your MyChart account and follow the steps below.

How to request child caregiver (proxy) access in ARC MyChart

  1. Click Your Menu, then click on Family Access & Personalize Your Record, under the Sharing section.
  2. Click the [Request access to a minor's record.] link if you are a parent or guardian.
  3. The Request to Access a Minor's Record request form will display. Fill out the form and click [Submit Request]. The request will be sent to the clinic and staff will review it before access is granted.

Once access is granted the parent or guardian will receive a notification in their MyChart inbox.

What you will see when:

Child caregiver access applies to dependent accounts for children between the ages of 0-17. Once you are granted child caregiver access to your child's account, the amount of access to your loved one's account will depend on age.

Please note the following age range limitations for MyChart. These age range limitations do not affect any legal right you have to access your child's record by other means. To request a paper copy of your child's record, contact your child's primary care clinic or download the Release of Information form.

Requesting Child Caregiver (Proxy) Access in ARC MyChart

  • AGES 0-11: You will be granted full access to your child's MyChart record.
  • AGES 12-17: Minors have the right to consent to certain health care without parental consent under the Texas Family Code. HIPAA requires the physician to maintain the confidentiality of the care provided to a minor under those conditions. Proxy access for patients in this age group will provide parental access to include the following areas:
  • Immunization records
  • Appointment scheduling and viewing of future and past appointments
  • Lab Results, excluding sensitive test results
  • Clinical Messaging
  • Billing Summaries for account guarantors
  • AGE 18: You will no longer have access to your child's MyChart record.

Requesting direct access to MyChart by a minor

  • AGES 15-17: A minor in this age group may have their own individual access to MyChart. Minors have the right to consent to certain health care without parental consent under the Texas Family Code. HIPAA requires the physician to maintain the confidentiality of the care provided to a minor under those conditions. To request this access, please talk to your care team during your next clinic visit.

How to request adult family member/caregiver access in ARC MyChart

  1. Click Your Menu, then click on Family Access & Personalize Your Record, under the Sharing section.
  2. Click the [Send a Caregiver Access invitation] link to invite another adult (18+) to access your ARC MyChart account.
  3. Complete the steps on the Invite Someone to Have Access to Your Record page and click [Send Invite].

Update insurance information in MyChart

ARC MyChart allows you to request updates to your insurance information. Log into your ARC MyChart account with MyChartARC.com, or the app, to request updates to existing coverage, remove existing coverage, or add new coverage.

Insurance updates can be requested three different ways - when scheduling an appointment on MyChart, during the eCheck-in process prior to a scheduleded appointment, or via the Insurance Summary activity under the Billing tab.

How to add, update, or remove insurance information when scheduling an appointment from MyChartARC.com:

  1. Log into MyChartARC.com.
  2. Schedule the appointment needed. The Verify and Schedule tab will include fields to add coverage, update coverage, or remove coverage.
  3. Click [This information is correct] once all updates are completed.

During the eCheck-in process in MyChartARC.com:

eCheck-in lets you update your personal and health information, and sign necessary paper work prior to arriving at your appointment. You are allowed to start the eCheck-in process 3 days prior to your visit. Note that it will be unavailable starting one hour before the appointment.

  1. Log into MyChartARC.com.
  2. Start the eCheck-in process by navigating to [Visits], and click on [Upcoming & Past Visits].
  3. Click the eCheck-in button.
  4. Review your insurance information in the Insurance section. You can also add coverage, update coverage, or remove coverage.
  5. Click [This information is correct] once all updates are completed.

How to find the Insurance Summary page on MyChartARC.com

  1. Log into MyChartARC.com.
  2. Hover over Billing, then click on Insurance Summary.
  3. Review your insurance information in the Insurance section. You can also add coverage, update coverage, or remove coverage.

Reschedule appointments in MyChart

You can reschedule your appointments in MyChart instead of cancelling them.

How to reschedule appointments in MyChart

  1. Navigate to Visits → Upcoming & Past Visits.
  2. Click Details to find additional information about the appointment.
  3. From the detailed screen, choose Reschedule. Note: this will only appear on visits you can reschedule in MyChart and will not be an option for all office visits.

Scheduling invitations in MyChart

ARC is introducing an exciting new scheduling feature... Scheduling Invitations! If you have a referral to see an allergist or podiatrist you now can book directly on Mychart.

A Scheduling Invitation is a way to schedule visits through MyChart that would normally be unavailable. Example: If your provider has referred you to an Allergist or Podiatrist, you may receive a scheduling invitation once the referral has been authorized/processed. A scheduling invitation will include the correct provider(s) and other pertinent information to ensure you are able to schedule the correct visit with the correct provider.

How to use Scheduling Invitations in MyChart

When a scheduling invitation is generated for you, a notification will be sent to your email and you may receive a notification from the ARC MyChart smartphone application. You will also see a scheduling invitation message on your MyChart homepage.

You can schedule this appointment by:

  1. Opening the Schedule Appointment link in your email, which will re-direct you to the MyChart login screen and open the invitation Scheduling page
  2. Logging in to your MyChart account and clicking the scheduling invitation notification on your homepage.

This will navigate you to the Schedule Appointment screen, where you can select your preferred date, time, and enter appointment comments. Verify your appointment information and complete the scheduling process.

Scheduling an appointment using MyChart

Scheduling an appointment with your provider just got a whole lot easier!

Now you have total control to select multiple locations and providers to find the first available appointment that works for you. Scheduling an appointment takes five easy steps.

How to Schedule an Appointment using MyChart

Navigate to the make an appointment page by clicking then visits icon then select schedule appointment.

  1. Select your reason for visit
  2. Select your location
  3. Pick your provider
  4. Select your appointment time
  5. Confirm and Schedule

Can't find the right appointment? Now you can select multiple providers and locations. Just click edit at the top of the locations and providers column and select multiple locations and providers to find the appointment that works best for you.

  • Select multiple locations
  • Select multiple providers
  • Select your appointment

Once you select your appointment, confirm the details and click schedule!

Define scheduling preferences in MyChart

You can now define your scheduling preferences right from your own MyChart account.

How to define Scheduling Preferences in MyChart

  1. Navigate to the Cog icon in the top left corner of MyChart, and then choose Other Preferences.
  2. From this screen, you can define both your preferred scheduling days and times. Then, click Submit Changes.

Schedule a same day appointment in MyChart

When you're not feeling well and want to be seen as soon as possible, MyChart allows you to schedule with any provider at your selected location. You can schedule a same day visit for acute illness or injury, for example, cough or other flu-like symptom.

How to schedule Same-Day Appointments using MyChart

  1. After logging into MyChart, click the [Visits] icon, then click the Schedule Appointment button.
  2. Select "Illness & Injury, Daytime" (for same day appointments between 8am and 5pm Mon-Fri).
  3. Answer the question provided at the bottom of the page to ensure that you are scheduled appropriately, then click the Continue button.
  4. Choose your preferred location. You have the option to select all locations or just the location that is most convenient for you. Select a location then click the Continue button.
  5. Select a provider:
    • If available, you can choose the option to select any provider. Simply select the "Any provider" button to see the earliest time and date that is open for all providers at a specific location, then click the Continue button.
    • You may be required to choose a provider first to see the schedule. If your preferred time is not available after having selected a provider, you can go back and select multiple providers by clicking on "Edit" in the provider subsection; this will display the full list of providers. To select more than one provider, click on the button of each provider, then click the Continue button.
  6. Available times, dates and providers will populate. Click the time of the appointment that you want to schedule.
  7. Enter your symptoms into the comment box, then click the Book Now button to complete the scheduling process. Your appointment is not scheduled until you click on Book Now.

Send an attachment to your provider in MyChart

You can send an attachment to your provider through the "Care Team Message" function on MyChartARC.com or through Messaging on the MyChart App.

How to send a message to your provider/care team on the website

  1. Click on Messages, then click on the Ask a Question button.
  2. Click on the Care Team button.
  3. Choose your recipient and subject. Type a brief message to your doctor about the photo. Below the message box, click on "Attach an image" to add your photo/PDF. Please note that only one image or PDF can be attached, and the maximum file size is 5MB.
  4. Click on "Send".

How to send an attachment through the MyChart app

You can send a message to your provider through the app!

  1. Select "Messages".
  2. Select "Send a Message".
  3. Select "Medical Advice".
  4. Choose your recipient and subject. Tap "Add an attachment" to send an image or PDF to your provider. Add a brief message, and tap "Send".

Share health information using share everywhere

What is Share Everywhere in ARC MyChart?

Share Everywhere allows you to send a code to another doctor or a loved one so they can securely and easily view and download your health records.

How do I share health records using Share Everywhere in ARC MyChart?

    1. Click the [Health] Icon, then click Share My Record (under Medical Tools).
    2. Enter the name of the person, provider, family member you would like to provide access to. Click [Request Share Code].
    3. Provide the share code to the person you are sharing your record with. The website to retrieve the record is www.shareeverywhere.com.

*Share code expires after 5 minutes. The person you share your code with will also need your date of birth. If the inocrrent date of birth is entered 3 times, the code is invalidated.

The information that is shared is available for a one-time use. The access is closed once the page is closed.

Complete your telemedicine visit

Telemedicine visits for Primary and Specialty Care

Austin Regional Clinic offers telemedicine visits for primary and specialty care. Doctors can evaluate you for a new health issue or follow up with you via a phone call or video visit, from the comfort of your home. Check with your health plan benefits for specific telehealth costs.

How to prepare for your video visit

You can start preparing for your visit within 3 hrs prior to your appointment time, or 1.5 hrs after your appointment time in case the provider is running behind.

  1. Use the right device. This might be a mobile phone, tablet, or computer where you can receive a text and is equipped with a camera and audio tools.
  2. Use cellular/mobile data for your video visit instead of Wi-Fi to minimize technical issues. You can turn off Wi-Fi in your smartphone settings.

Complete eCheck-In

  • If you have MyChart, verify your demographics, complete or sign needed forms and questionnaires, update medications and allergies, and pay your copay before your visit.
  • Go to your upcoming appointments in ARC MyChart and click eCheck-in.

Allow calls from your ARC clinic

Please make sure your ARC clinic phone number is in your phone's contact list so you don't miss the call.

Next, a nurse/medical assistant will call you to collect some information and instruct you on how to start the video portion. Be sure to end the call before staring the video.

Please WAIT to do the following steps after you have spoken to the nurse/MA.

How to start your video visit

Your care team will text a link to your mobile number when they call you with instructions. You do not need to have ARC MyChart to proceed.

  1. Turn on "do not disturb" on your phone.
  2. To begin, tap on the link from your text message. Then tap on [Allow Camera & Mic Access].
  3. Take your vitals. If you are able to do a home blood pressure reading, please do so and report it to the medical assistant or nurse.
  4. Please be patient. Just like in the clinic, we will try to call you as close to your visit time as possible.

Recommendations:

Video visits work best on a mobile device. If you prefer a desktop or laptop, you can test your connection by tapping the "Test Video" button.

Video visits work best when you use the strongest signal you have in your house – either cellular/mobile or WiFi. If your cellular signal is strong, it is often best to turn off Wi-Fi in your smartphone settings. (See instructions under Troubleshooting Tips).

Troubleshooting tips

Poor video connection? Turn on cellular data on Apple and Android devices.

Apple devices

First, check if Wi-Fi is on and turn it off.

  1. Check if Wi-Fi is on. You'll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, left side.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Tap the toggle button so that the color switches from green to gray.

Then, turn on Cellular:

  1. Tap Settings
  2. Tap Cellular
  3. Verify that Cellular is turned on – the toggle button will be green

Check that you have a data connection. Next to your reception bars in the Notification bar at the top left, you will see either "3G", "4G" or "5G".

Android devices

First, check if Wi-Fi is on and turn it off.

  1. Check if Wi-Fi is on. You'll know Wi-Fi is on if you see the Wi-Fi icon at the top of the screen, right side.
  2. Tap Settings.
  3. Tap the Connections. This should be located towards the top of the menu.
    • Other versions of Android may have a "Mobile Networks" or "Data usage" option instead.
  4. Tap the Wi-Fi toggle button. This will toggle your mobile data ON.
    • On older versions of Android, check the "Data enabled" box.
  5. Check that you have a data connection. Next to your reception bars in the Notification bar, you may be able to see either "3G", "4G" or "5G". The Wi-Fi icon will be gray.

Note: The best way to test is to open the web browser on your mobile device and try to visit a website.

Technical requirements

You must have a mobile phone or tablet with iOS or Android operating system

A front facing camera

The device must be able to receive a text message

How does the test results release schedule work in MyChart

All non-sensitive normal and sensitive normal test results are available to view on ARC MyChart within 1-3 business days of your doctor's office receiving the results.

How does the Test Results Release Schedule work in MyChart

Test Results released to the patient can be viewed on MyChart via the Test Results option from the My Medical Record tab.

  • If you are an active ARC MyChart patient, your provider will communicate your non-sensitive normal lab results only through your MyChart record.
  • If your non-sensitive and sensitive test is abnormal, you will receive a call from your care team before the result is released on MyChart. You can expect to see these results within 2 weeks after speaking with your care team.
  • Imaging (X-rays and Films) are not viewable from your MyChart account. Patients will be able to view the written reports from their provider.
  • Outside test results that have been scanned into your record can only be viewed in MyChart if you doctor releases it to MyChart.
  • Access your test results by clicking the Test Results button in the navigation.

View upcoming and past visits in MyChart

You can easily view all of your upcoming and past appointments on one page.

How to view Upcoming and Past Visits in MyChart

  1. Navigate to Visits → Upcoming & Past Visits.
  2. The visits view can also be filtered, and you can drill down on all items to see more details.

Use username and password assistance in MyChart

You can recover lost or forgotten usernames and passwords on MyChart's website and mobile app provided that there is a valid email address on file and all patient demographic information is up to date.

How to recover username in ARC MyChart

  1. Visit MyChartARC.com or the mobile app.
  2. Click on the Forgot Username? link under the MyChart Username field.
  3. Recover Your MyChart Username page displays.
  4. Type in your First and Last Name, Zip Code, and Date of Birth in the appropriate fields and click Submit.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

How to recover password in ARC MyChart

  1. Visit MyChartARC.com
  2. Click on the Forgot Password? link under the Password field.
  3. The Password Reset page displays.
  4. Type in your MyChart Username, Zip Code, and Date of Birth in the appropriate fields and click Next.
  5. You will be prompted to provide the answer to your security question. If all of the information is entered correctly, you will be directed on how to update your new password.

If you continue to have issues, please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

How to change your password, or set up two-step verification in ARC MyChart

Once you successfully logged into your account, you can change your password, or set up two-step verification.

  1. Click Your Menu.
  2. Scroll down to Account Settings. or type Security into the search bar
  3. Click Security Settings.
  4. From this page, you can either change your password or set up two-step verification.

If for any reason you become locked out of your account, perhaps you've attempted an incorrect password more than 5 consecutive times, ARC MyChart Technical support will need to assist you with reactivate your account. Please call ARC MyChart Technical Support Monday-Friday between 8am-5pm at 512-272-4357.

Add yourself to the wait list in MyChart

How to add yourself to the "Wait List" in ARC MyChart

Before you complete the scheduling workflow, you can join the wait list to be notified if earlier appointments open up. Just click the "Join the wait list..." check box above the Book Now button.

You can still add yourself to the wait list from the Appointment Scheduled details view at Upcoming Visits > Appointment Details.

 

  • Download the
    ARC MyChart app


    Download on the Apple App Store Available on Google Play