Austin Regional Clinic

 Vaccine & Booster    |   Book Online Test    | 24/7 COVID-19 Hotline 866-453-4525
Austin Regional Clinic

Austin Regional Clinic

Kritikaa Agnani

Kritikaa S. Agnani, MCN, RDN, LD, CNSC

Healthiness Program

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Kritikaa Agnani is currently accepting new patients. ARC Medical Plaza Specialty
📞 512-260-1581📞 512-260-1581

More Info

When I started my formal nutrition degree training I realized that there were many discrepancies between what was taught in school vs. what I read online, including nutrition misinformation on social media that might be causing people to have unhealthy relationships with food. I knew I had a calling to help people get the right information to improve their health. I take a highly individualized and holistic approach by making sure I understand job, priorities, stress, sleep habits, and food likes/dislikes before making recommendations. My goal is to help people feel more empowered by food and also to have fun with it – healthy eating doesn’t have to be boring!

Personal Summary

Kritikaa grew up on the island of St. Thomas, U.S. Virgin Islands, and lived there for most of her childhood. When she is not working, she enjoys dog walking with friends and family pets. Kritikaa also plays piano for stress relief, and when she doesn’t mind a little stress, enjoys reading thrillers, psychological, and mystery books. She also creates fun and informative YouTube videos to debunk common nutrition myths, fad diets, and make credible nutrition education and healthy recipes more accessible to the public. One of her favorite hangouts is Friends and Allies Brewing, where she enjoys drinks with friends, and Austin Bouldering Project, for rock climbing.

Follow Kritikaa on social media:

YouTube          Instagram          tiktok


Social Media Disclaimer

Opinions and views expressed on any social media site run by an ARC provider represent the thoughts of the provider only and not necessarily any Austin Regional Clinic physicians, clinicians, staff, officers, or board of directors. The content is not to be used to replace the advice of your licensed Healthcare Provider, is not to be used to diagnose or treat anything, is not to be used to delay diagnosis or treatment by a licensed Healthcare Provider, and does not establish a Healthcare Provider-Patient relationship in any way.

Services Offered

  • Diabetes/prediabetes management and prevention
  • Food allergies
  • Heart disease
  • Improving your relationship with food
  • Kidney disease
  • Managing health concerns such as GERD, irritable bowel syndrome, high blood pressure, high cholesterol/hyperlipidemia
  • Pregnancy/breast feeding nutrition
  • Preparation for bariatric or orthopedic surgery
  • Sustainable healthy habits
  • Telemedicine Visits
  • Vegetarian or vegan/plant-based diets
  • Weight management

Recommended Resources

Joined ARC

2022

Education

BS in Food and Nutrition, Honors Program, Florida State University, Tallahassee, FL, 2013
MS in Clinical Nutrition, UT Southwestern Medical Center, Dallas, TX, 2015

Certification

Registered Dietitian Nutritionist
Certified Nutrition Support Specialist

Comments or Questions?